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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We apologize for not delivering the experience you expected and the inconvenience caused. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Filthy Carpet The carpet was very dirty from the front door to the window. The furniture was all scratched up. The man that checked me in was very professional, fast and knowledgeable, but the overall conditions of the room was very poor.
Business response:
Mack, thank you for evaluating your stay. Although you were impressed with our front desk associate, we are sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. We have room inspection processes in place, and we are working with our Housekeeping team to see where we dropped the ball. We hope you will visit us again so that we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Not very clean, very dated room
Business response:
Thank you for the review of our hotel. Please accept our apologies for the cleanliness issues you encountered in your room. We assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We truly appreciate your feedback and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Business response:
Kimberly, we are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We apologize for not delivering the experience you expected and the inconvenience caused. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Rusted out fridge & Mildew Elevator was filthy, mildew spots on ceiling (Bathroom), fridge was rusted out, did not cool, freezer worked as a fridge, did not freeze any ice packs, condensation was in a puddle at the foot of the fridge. On the way out in the morning, about 5am, I stopped by front desk to let them know of these items, no one was the front desk.
Business response:
Nadim, thank you for your feedback. We are sorry for the difficulties you had during your stay and for the inconvenience it caused. Cleanliness of our hotel and guest rooms are our top priority, and we have asked our Housekeeping team to be more consistent with our service delivery. Also, our Maintenance team is checking the refrigerator and making the necessary repairs. We hope we have a future opportunity to restore your confidence in our us. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Dusty Elevator was filthy. The halls smelled horrible like no smoking room means go out to the hall and smoke instead. We had problems getting into our room so we went back downstairs and they said you have to pull up on the door while you open the door??!! Dust everywhere in the room! The room did not feel clean. I'm glad I brought my own blanket! I would not stay here again!
Business response:
Martha, a well-maintained hotel sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Be assured we take the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us a chance to showcase you our improved side. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.2 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.