This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad bed .... no cafe pots in the room ...no dryer...... never do reservation again bad hotel not very clean
The assistant manager was very professional and the manager was not at all .He needs to take a look at how his assistant manager handle d the problem about the he light bulb I didn't even say a word about the dog mess in the hallway.
Business response:
Please accept my sincerest apologies for service and cleanliness issue you encountered during your stay and regret the inconvenience they caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
"You get what you pay for" BUT come on! No Excuse! First, the check-in process was tacky because the front desk includes a giant screen facing toward guests to remind them they are being recorded. Then the desk hands you a parking pass and makes you go back out to your car (in the pouring rain) to hang it on the mirror. Next, I didn't appreciate the front-desk asking me personal questions within ear-shot of a male guest standing behind me. The concierge audibly asked if I was staying at the hotel alone and what company I wor... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
mutiple issues with room, so first imperssion is a fail, possibly will try them agin in future
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
FILTHY Our first room still had dirty dishes in sink and bed not made. Second room still had dirty rag used to “clean” room in sink. Toilet had ring in it. Bathtub has mold around faucet and edges. Couldn’t turn on lights by bed because it was missing knob to switch it in. All around DIRTY! Should have left when we stepped into filthy elevator but it was very late
Business response:
We are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
Noise in the middle of the night, guests stomping in their room. Front desk view was an industrial dryer machine Trash room in the hallway fill to the roof with garbage. Poor vaccum in the rug's room
Business response:
Thank you for reviewing our hotel. Please accept our apologies for the difficulties you experienced during your stay. We have discussed your feedback with the concerned teams in order to improve service and facilities moving forward. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
Veronica, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Too much noise all night, don’t let sleep, the service horrible of the receptionist
Business response:
Please accept our apologies for the service and noise issues you experienced and for our failure to address them to your satisfaction. We are terribly sorry for the disruptions and hope that you will consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,576 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.