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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very clean very friendly people. Good breakfast good coffee.
Elevator wasn't working...
Business response:
Dear Rusty, Thank you for staying with us and sharing your review. We apologize for the inconvenience caused by the temporary issue with the elevator during your stay. Your feedback is appreciated, and we will work with our maintenance team to address this issue promptly and ensure a more seamless experience for our guests. We hope to have another opportunity to welcome you back and provide you with a more favorable experience.Sincerely,Hotel Management
Everybody in the office was very polite. The room was very clean very quiet at night time. The young ladies at the office asked if I need anything.
Business response:
Dear joe, Thank you for your excellent review of Extended Stay America. We are delighted to read that you had such a wonderful experience, from our clean and quiet accommodations to your interactions with our excellent team. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another exceptional stay.Sincerely,Hotel Management
It was cool.
Business response:
Dear CANDIPAINTED, Thank you for choosing our hotel for your visit. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management
This was a good location that is easily accessible.
Check in staff was poor
Business response:
Dear Lawrence, Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for any issues you encountered at our front desk. We want every guest to know how much we appreciate their patronage; therefore, we regret this was not your experience. We have shared your feedback appropriately to ensure this is adequately addressed. Thank you for bringing this to our attention and for your patience. We do hope for another opportunity to show you the hospitality you deserve.Sincerely,Hote... read more
I didn’t find any restaurants nearby but there were some a short drive away.
We understand that they don’t clean every 2 weeks but they said we can ask for new towels. Came back from a wedding at 10:30 to ask for some and the front desk guy told us the cut off time to exchange for new towels was at 10 om which was a lie. On the key holder it even says we can ask for at anytime. No one told us such thing when we checked in. Get your facts straight. We had to come down again to ask since my baby need new towels. Very inconvenient! Don’t take trash out for us either. We asked and they told us to go to t... read more
Business response:
Dear Nin, We appreciate your feedback and apologize for any inconvenience you experienced. Our goal is to provide excellent service to all guests, and we apologize for the miscommunication regarding towel exchanges. We'll address this with our team to ensure consistent and accurate information is provided in the future. If you have any further concerns or requests during your stay, please don't hesitate to reach out to our front desk, as we're here to assist you. We hope the rest of your visit is enjoyable, and we appreciate... read more
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,575 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.