This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Safe and clean, but not upkept The hotel is quite run down. It was safe and clean. Lots of damage in the room to cabinets, walls, same in the main corridors of the building. Not very much upkeep going on I think. There were no plates, utensils, cups, or cooking items in the room. For one night it was fine. I definitely would not choose here again. It was far too much money for what you are getting.
Business response:
Jessica, thank you for your recent stay with us. We appreciate your remarks about the lack of detail to our property. While our team works hard to ensure a great experience at our property, both inside and outside, we take your comments seriously and we will do what it takes to improve our guests' perceptions. Please note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them ... read more
Late check in My check in time was delayed by 3 hours I was offered no type of discount or a late check out . When people are traveling they don't want to wait 3 hours to check in. The elevator buttons weren't working on the second floor so you had to take the stairs. The room for the.most part was clean and comfortable. But I won't stay at this location again .
Business response:
Christina, thank you for staying with us and taking the time to post your review. We apologize for what occurred at check-in. You have our assurance we will learn from your situation, so we are better equipped to provide a first-rate experience to all of our guests. Also, your concern regarding the elevator buttons will be shared with our team so that corrective measures can be taken.Thank you again. We hope to have the opportunity to make your next stay a complete success. Sincerely, Hotel Management
The property was ok overall, it appeared that they recently had some sort of water leak on the first floor as there were 3 or more hi speed fans on the floor near the office. The disappointment came after we got to our room on the second floor. After getting into our room I needed to go down to get my wife’s book. When I tried to push the call button for the elevator I couldn’t as it was taped up! After I used the stairs I met the manager who was on her way out the door, I asked about the elevator and why the lady at checkin... read more
Business response:
Peter, thank you for your review. We are happy to see the rating as it states you had a nice time with us, but we are sorry for the inconvenience you had due to the elevator. We will bring your concerns to the attention of our staff as we continuously strive to improve. We have also asked our maintenance team to address the problems you have in your room. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Very poorly maintained Shower head leaking Shower drain not draining properly Dirty towels Overall I will not come back ever again
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Smells like smoke The hallways and room all smelled like smoke even though it’s supposed to be a nonsmoking hotel.
Business response:
Cassandra, thank you for the review and for sharing your experience. We were glad to read that overall you had a wonderful stay. We adhere to a strict 'no smoking' policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 4.2 star rating with 1,408 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.