Extended Stay America - Sacramento - Elk Grove

Business response:

Dear Linh, We would like to thank you for choosing to stay with us at Extended Stay America and for taking the time to provide us with your feedback. We are thrilled to read that you found your suite comfortable and were satisfied with our staff's exceptional service. We take pride in our commitment to providing high levels of service, so it is enriching to hear that our team's efforts have been appreciated. We will make sure to share your compliments with them to encourage them to continue their excellent work. Once again, ... read more

Business response:

Dear Guest, Thank you for reviewing our hotel. We are pleased to know your overall stay was satisfactory and that you liked our location. We also appreciate knowing where we have room for improvement. Please accept our apologies for the inconvenience you had regarding our services. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management 

Business response:

Dear Alicia, We want to thank you for choosing to stay with us at Extended Stay America. We are thrilled to receive your thoughtful review and are delighted to learn you found our hotel so comfortable and completely spotless. To ensure cleanliness, we keep all the complimentary amenities at the front desk, and our helpful and professional staff is pleased to provide them in your rooms. It would be an honor to host you again when you return. Have a wonderful day, and travel safely.Sincerely,Hotel Management