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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elevator did not work the two days I was there.Had to walk bags up stairs and down hallway.To go breakfast was a joke.Should not even advertise it.Bed covering we're very thin and looked old.Employees we're very nice and professional.
Business response:
Thank you for evaluating your stay. Although you liked our associates, we apologize for the problems with the elevator and regret the disappointment you had with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. We appreciate your comments and hope to have the opportunity to welcome you back to our hotel so that we can provide you with a much better stay. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management
Very convenient. Close to Starbucks. I would call the “breakfast” a coffee and snack bar. But overall, it was nice.
Business response:
Thank you for choosing us. We are glad you liked our location and that you had a pleasant stay with us. Your comments are appreciated, and we look forward to seeing you soon. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Big room complete with sofa bed and kitchen, stove and microwave.
Business response:
Thank you for choosing Extended Stay America and sharing your experience. We're so glad you enjoyed your suite offering apartment-style living with lots of room to relax, and many extras that make traveling easy. Thanks again for the nice review. Please come and see us again! Sincerely, Hotel Management
Business response:
Shanel, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Sounded like people were coming in at all hours of the night. Loud in the lobby area.
Business response:
Thank you for being our guest. It’s a pleasure to know overall you had a pleasant stay with us. However, we are sorry for the noise issue you experienced. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Customer service was great! Elevator was a little scary to ride since it made a loud noise. Stairs smelled like wet dog, room smelled like smoke even though it’s a smoke free room. One of the Walls of the room had a big smash indent. When my son went to turn on night lamp it fell off wall, it was broken. All utensils, plates, cups and pans were not in room we had to keep asking for some when we needed to use them.
Business response:
Thank you for being our guest. Although you were impressed with our courteous associates, we are sorry for the issues you encountered. Your feedback will be shared with the appropriate individuals to ensure this never happens again. Also, kindly note, to ensure the cleanliness of kitchenware they are kept at the front desk. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 4.2 star rating with 1,464 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.