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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The overall stay was okay the only thing I would say is that there was no hot water so the showering wasn’t fun and there was basically just 2 sheets on the bed no comforter or real blanket so I was freezing all night
Business response:
Claire, we appreciate you choosing our hotel and for providing your review. Although you liked most of our offerings, we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Awful hotel The heater didn't work,we had no towels in the bathroom and the lights didn't work ! I tried to switch rooms , but was told there was no more rooms left. My stay with my woman was not that great !
Business response:
Christopher, thank you for staying at our hotel. We are sorry your stay was interrupted by maintenance issues with your room, bathroom. We have gotten with our maintenance team and we are working on the problem. We appreciate you letting us know and we hope you will choose us again in the future for an improved experience. Sincerely, Hotel Management
Business response:
Michael, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Meh The hotel looked kinda shabby on the inside. Seemed ghetto but the area around it was nice. Staff was great. It just seems cheaply run. But it's better than nothing
Business response:
April, thank you for taking the time to review your stay. We're glad to know you were impressed with the service provided by our associates and that our location was ideal for you. However, we're sorry if you were disappointed with anything. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Nice hotel good prices great area nice and peaceful
Business response:
Thank you for the glowing review of Extended Stay America. We're delighted to know you found us to be a great value and that our excellent location was convenient for you. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Could not call the front desk. There were no paper instructions on how to do so. The only available phone numbers were from the phone book, or the corporate phone number. The floors were not vacuumed as well.
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the review and sincerely apologize for not living up to your expectations. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Business response:
Michelle, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 4.2 star rating with 1,408 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.