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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is a newly develop area an new property. The property is new, clean in and out as well as the room and hallway. The room is lack of Conditioner and body lotion. I don't like about the laundry room was build in the front by the Lobby/main entrance. I can smell the air from the dryer as walk by the main entrance. Front Desk Staff (Caucasian Lady) was rude, unprofessional or poor customer service on the customer who was on the phone while I walking into the lobby. There were one elderly man sitting in the lobby while other... read more
Business response:
Thank you for selecting us. Although you liked certain aspects of your stay, we apologize for the housekeeping issue and the poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Breakfast selection was just tea, coffee, granola bars and muffins, not much to choose from. They also didn't have an extra pillow when I asked. Otherwise room was clean and comfortable
Business response:
Thank you for making Extended Stay America a part of your plans. It was a pleasure to know you were happy with the comfort of your well-appointed room and that you had a great stay with us. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Thank you, and we look forward to welcoming you and your family back soon. Sincerely, Hotel Management
Convenient and close to a lot of amenities. Would have liked hotter water for the shower. They had it restricted.
Business response:
Jeanette, thank you for selecting Extended Stay America. We are delighted to know you had a relaxing stay in your well-appointed room and that you liked our convenient location close to many spots of interest. Your review is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management
People trash this place and there’s no staff picking up the messes everywhere. Loved our room and how comfy it was.
Business response:
We appreciate you taking the time to review your experience at Extended Stay America. It feels good to know you enjoyed the comfort of your room and had a great stay with us. Your feedback is shared with our housekeeping team to be more diligent going ahead. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
reserved and paid for family out of town, not sure if they liked it.
Business response:
Thanks for the feedback. We hope your family had a great time at Extended Stay America. It was a pleasure hosting them, and we look forward to welcoming you and your family again. Sincerely, Hotel Management
Business response:
Wilfert, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
The staff was very professional and courteous. It was very clean
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're delighted to know you were pleased with our well-kept hotel and that the service provided by our associates. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management
Business response:
Rodney, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management
Highly recommend I enjoy this establishment due to its quiet area as well as its pleasant and friendly staff.
Business response:
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. Thanks for recommending us, and we look forward to having you and your family as our guest again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 4.2 star rating with 1,464 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.