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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just know what you are getting into. This is not quite the scaled down Hampton Inn/ Hyatt house I was expecting. With Extended Stay you should expect to bring everything you will need for your travels with you: like food, hair conditioner or a hair drier (I guess I could have gone down to the front desk with a towel around my waist). The breakfast was so bad it was funny. Bring your own, they provide a kitchen in the rooms. No Ice available day one. You can make some in ice trays in your freezer for day two. Seriously - ther... read more
Business response:
Thank you for being our guest. We are sorry to know you did not know about our hotel policies and that you did not like our breakfast offerings. Our hotel is designed for guests, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Kindly note, kitchenware, and in-room amenities are available at the front desk to ensure their cleanliness. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our... read more
Business response:
Antoinette, thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The kitchen was full sized with refrigerator, microwave, sink, and hot plate. Very useful and functional. Rooons are only cleaned once a week but that's fine as fresh towels and supplies are available as needed.
Business response:
Our gratitude for taking the time to review your stay at Extended Stay America. We are delighted to know you were impressed with our hotel amenities and that you had a great stay. Thank you once again, it will be our pleasure to welcome you back on your next visit to this area. Sincerely, Hotel Management
I liked how convenient it was to the highway, but I didn’t like how neglected the property & inside the building was. Unclean, unsanitary, aged, & worn out conditions.
Business response:
Thank you for taking the time to review your stay. We are pleased to know you liked our location close to the freeways and had a pleasant visit. However, we are sorry for the cleanliness issue you encountered. We have made a note of your feedback and will share it with the housekeeping team to be more diligent in their efforts. We hope you will consider coming back so we can make your next visit pleasant in every respect. Sincerely, Hotel Management
Location convenient to everything. Was comfortable clean staff was helpful. I will do it again
Business response:
Thank you for choosing Extended Stay America and for your fantastic review. It’s good to know you enjoyed our central location close to many places and that you appreciated our courteous associates. Thank you again for staying with us, we appreciate your business! Sincerely, Hotel Management
Business response:
Wade, thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management
Elevator did not work the two days I was there.Had to walk bags up stairs and down hallway.To go breakfast was a joke.Should not even advertise it.Bed covering we're very thin and looked old.Employees we're very nice and professional.
Business response:
Thank you for evaluating your stay. Although you liked our associates, we apologize for the problems with the elevator and regret the disappointment you had with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. We appreciate your comments and hope to have the opportunity to welcome you back to our hotel so that we can provide you with a much better stay. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 4.2 star rating with 1,510 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.