Extended Stay America - Sacramento - Elk Grove

Business response:

Owen, thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for sharing your review. We are glad you had a nice time at Extended Stay America. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We appreciate all your great feedback and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Cynthia, thank you so much for staying with us and sharing your observations. We appreciate your comments, both positive and negative, which help us to improve our services. We aim to exceed all our guests' expectations - especially with the maintenance of our facility - so we are sorry that this was not your experience. We will be more diligent following established protocol so we do not repeat what you experienced. We hope that you will consider us again whenever your travels bring you to our area. Sincerely, Hotel Managem... read more

Business response:

Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. However, we are sorry for the issues that inconvenienced you during check-in, and we apologize for this unnecessary delay. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Thank you for sharing your gracious review of Extended Stay America. We appreciate you for confirming you liked the relaxing atmosphere which added to your comfortable stay. However, we regret the inconvenience you had in your room and your feedback is discussed with the concerned team for review an action. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Kaitlyn, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, We invite you to come back and stay with us again when in the area! Sincerely, Hotel Management