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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Meh The hotel looked kinda shabby on the inside. Seemed ghetto but the area around it was nice. Staff was great. It just seems cheaply run. But it's better than nothing
Business response:
April, thank you for taking the time to review your stay. We're glad to know you were impressed with the service provided by our associates and that our location was ideal for you. However, we're sorry if you were disappointed with anything. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Nice hotel good prices great area nice and peaceful
Business response:
Thank you for the glowing review of Extended Stay America. We're delighted to know you found us to be a great value and that our excellent location was convenient for you. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Could not call the front desk. There were no paper instructions on how to do so. The only available phone numbers were from the phone book, or the corporate phone number. The floors were not vacuumed as well.
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the review and sincerely apologize for not living up to your expectations. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Business response:
Michelle, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Review of Extended Stay in Elk Grove Overall, location was great, staff was helpful and nice, Room was a little dirty, plug and light did not work, kitchen/stove light did not work, stick to move drape was broken, windows were filthy and we expected to have ice trays and dishware/etc in room without having to go and ask for it.
Business response:
Mario, thank you for choosing our hotel. We apologize for the inconvenience you experienced as we take pride in delivering a well-appointed room for all of our guests. Your feedback has been shared with every department involved, and we are working hard to ensure such mistakes don't happen again going ahead. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.2 star rating with 2,523 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.