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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sounded like people were coming in at all hours of the night. Loud in the lobby area.
Business response:
Thank you for being our guest. It’s a pleasure to know overall you had a pleasant stay with us. However, we are sorry for the noise issue you experienced. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Customer service was great! Elevator was a little scary to ride since it made a loud noise. Stairs smelled like wet dog, room smelled like smoke even though it’s a smoke free room. One of the Walls of the room had a big smash indent. When my son went to turn on night lamp it fell off wall, it was broken. All utensils, plates, cups and pans were not in room we had to keep asking for some when we needed to use them.
Business response:
Thank you for being our guest. Although you were impressed with our courteous associates, we are sorry for the issues you encountered. Your feedback will be shared with the appropriate individuals to ensure this never happens again. Also, kindly note, to ensure the cleanliness of kitchenware they are kept at the front desk. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The girl at the front desk was very nice and helpful. However they didn't have the room that i booked and the manager didn't care if we canceled. Luckily they have nice polite employees that do care. She helped us with whatever she could, i really appreciated her help.
Business response:
Thank you for reviewing your stay. We are sorry for the service issue you encountered from one of our associates and regret the inconvenience caused. However, we are pleased to read you liked our front desk associate and had an overall pleasant visit. It was a pleasure accommodating you, and we hope to host you back in the future for an even better experience. Sincerely, Hotel Management
Disappointed My stay this time was only mediocre. When I arrived, the room I was given had an issue with the key inserter. It didn’t read the key at all. It was as if the battery was dying. It barely lit up red or green. When I went back downstairs with all of my things, I was given a new room quickly. However, even though I signed a new room agreement stating the room was a non-smoking room and I agree not to smoke in it, when I arrived to the room and went inside-it reeked of smoke! Having the AC or heater just made the sm... read more
Business response:
Jessie, we hate losing our loyal guests and are extremely sorry for letting you down during this visit. We are very sorry for the issues you went through due to the on-going construction and the problems you encountered. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Business response:
Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Love the full kitchen and full size refrigerator. And location
Business response:
We appreciate you taking the time to write a review about your stay at Extended Stay America. It's great to read you enjoyed a fully equipped kitchen and that our location was perfect for your needs. We hope to see you again soon! Sincerely, Hotel Management
It didn’t start off good. The first night we couldn’t stay in the hotel because it was overbooked so we had to find other commendations for a night. The person at the front desk was a great help.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,624 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.