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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Usually good hotel but this time it was dirty I didn’t expect to check in with no dishes or silverware. I had to go out to eat instead. The non smoking room was near the front and I smelled smoke all night. The microwave was dirty and I got a yeast infection from the sheets ... apparently not cleaned as well.
Business response:
Angela, thank you for being loyal to our brand. We are sorry for the cleanliness issue you experienced in your room and that you were unaware of our kitchenware policy. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and to thoroughly inspect the suite before accommodating to our guests. We appreci... read more
It was a nice place. Clean. Quiet. Had all the items listed in the accomendation .
Business response:
Linda, thank you for taking the time to review Extended Stay America. We’re glad to know you liked our well-kept room and that overall you had a pleasant time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Old,not a very clean hotel,requested roll away bed 3 weeks in advance - not available, continental breakfast its a joke...coffee,granola bars ,packages of oatmeal, small cupcake.really? Sorry,not again will be book this hotel
Business response:
Mira, thank you for being our guest. We are sorry for the difficulties you faced during your stay. Your comments with regards to our grab-and-go breakfast will be shared with our Brand Leaders to determine new breakfast. Also, your feedback will be shared with the appropriate team members to be more diligent moving forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The hotel is look good but I was haveing non smoking room but still I was smilig
Business response:
Zac, thank you for being our guest and taking the time to post your review. Although you had a pleasant stay, we apologize for the inconvenience you experienced due to the smoke smell. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thanks once more for your valuable feedback, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Lisa, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
There should always be a blow dryer in the room. I should not have to call for one.
Business response:
We appreciate you providing your feedback. It's great to know your stay was enjoyable overall, but we apologize for any miscommunication regarding our in-suite amenities. Our guests often bring their personal items from home to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. We look forward to your next visit. Sincerely, Hotel Management
good good
Business response:
Frank, thank you for your 5-star review. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Business response:
Joe, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 4.2 star rating with 1,409 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.