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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
very clean for pet friendly unfriendly staff am and pm also no elevator we were on the 3rd floor wife uses oxygen and I am 66 had to make 5 trips down 3 flights of stairs and no offer of help actually I was told oh we don do that
Business response:
We are sorry our staff was not accommodating your needs. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our team so that we can learn from our shortcomings. We appreciate you bringing this issue to our attention and assure you that efforts will be made to resolve them. We hope we will have the opportunity to welcome you and your wife back to our hotel and provide you with a much better experience. Sincerely, Hotel Management
Business response:
We are happy you were pleased with most of our services, but we are sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management
stayed one night to attend a wedding nearby. Friendly and helpful staff!
Business response:
Thank you for staying at Extended Stay America while you were for a wedding. We are glad to know you were so impressed with the amazing service delivered by our associates and that you had a great visit. Thank you again for all of your great feedback. We look forward to your next stay! Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Our room was what I expected.; The bathroom wasn't quite clean. Had an issue with a barking dog this morning around 7:30. We mentioned it to the young lady at the front desk when we checked out. She indicated she would deal with it. All in all, I will recommend this property to my friends who travel with their pets.
Business response:
We are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgment of our hard working staff and we look forward to sharing your compliments with them. Thanks for recommending us, and we hope you will make us your home whenever you are in town! Sincerely, Hotel Management
Staff member are not friendly at check in , not even a welcome greeting. She went inside for 5- 10 min without teliing what is the waiting for and not even said sorry for the waiting.
Business response:
Thank you so much for choosing our hotel. We apologize for the challenges you experienced during check-in. Your comments show us where we have room to improve and rest assured, we will. Thank you again for being our guest. Please come back and see us. Sincerely, Hotel Management
Don’t expect much poorly maintained, housekeeping is lacking as well. Third floor reeks of cigarette smoke, if you are not a smoker it will gag you. Took 3 room changes to find one that didnt reek pf smoke or dog pee or have a broken fridge. Hotel is noisy and stove is not a real stove more like a hotplate. breakfast is coffee, prepackaged mini muffin, granola bars, or instant oatmeal. bed was comfortable.
Business response:
Kathryn, we appreciate you choosing our hotel. Please accept our apology for your unpleasant experience as that is not the service level that we aim to provide. We have discussed your comments with our team, and we will be making changes to better serve our guests. Thank you for sharing your concerns. We hope you will give us another chance to prove ourselves to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,624 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.