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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a really good deal, the price was good and the room was a really cozy place.
Business response:
Luciana, thank you for taking the time to review your stay at Extended Stay America. We’re so happy to know you were impressed with your comfortable room and that you found us to be a great value. It was a pleasure having you as our guest, and we hope to see you again on your next visit to Elk Grove. Sincerely, Hotel Management
Smoked out My daughter had a tennis tournament and we asked for non smoking room, but they put us in a smoking room. We checked in early, which was nice, but the smell was getting to my daughter. The night manager came and sprayed the room with air freshener. The front desk staff was competent and professional. I believe this hotel has a 2.5 star rating and that is about right. They need to put better lights in there hallways. I was under the impression that in California you could no longer smoke in hotels. I guess I was in... read more
Business response:
Thank you for choosing our hotel while you were here for the tennis tournament. We apologize for not accommodating in the room of your choice and for the smoke smell you experienced on your stay. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the odor. We appreciate your business and hope to have the opportunity to provide you and your daughter with a better stay in the future. Sincerely, Hotel Management
Great staff, great hotel, fast and quick check in, only issue I had was the smell of the room. Had a locker room smell to it. Overall 4 out 5 stars
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are delighted to know you liked your well-maintained property and were impressed with the courteous service provided by our staff. Your feedback for the odor is shared with the housekeeping team to do the needful. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management
Very clean!! The staff couldn't have been nicer. The room was very clean and fresh. the bed was great, although the pillows wee a little lacking. Overall, it was a great stay!
Business response:
Thanks for the review of Extended Stay America. We are glad to know you had a relaxing stay in your well-appointed room and that our courteous service made for an enjoyable experience. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management
Business response:
Elier, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Minimum comfort Not even a coffee pot in the room, and not much else.
Business response:
Thank you for taking the time to share your feedback. We are pleased you stayed with us, but we are sorry for not meeting all of your expectations. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Business response:
Jane, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management
Dirty Carpet needs vacuuming and the bathroom needs cleaned. What more do you need. The rooms are filthy.
Business response:
Thank you for being our guest. We are very disappointed to see that your feedback referenced the description of our hotel and your room as "filthy". Please accept our apologies for the inconvenience you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Manageme... read more
Business response:
Robert, we enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 4.2 star rating with 1,409 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.