This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The complex was dirty and beds very uncomfortable Would not recommend
Business response:
Dear Tara, Thank you for taking the time to provide feedback. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management
It was not great. Room smelled like smoke. Check-in was at 3pm but somehow the room wasn’t ready when I arrived at 4pm. The beds did not have proper bedding or blankets.
Business response:
Dear Guest, Thank you for being our guest. We are sorry for the delay in delivering the room on your arrival. Please allow us to check the process, as this is not what we aim for. Further, we genuinely regret missing some opportunities to create the comfortable stay you anticipated and deserved. We have addressed this with our housekeeping team and appreciate you bringing this to our attention. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope that we will have ano... read more
Questionable people hanging around. Was asked by someone in the parking lot if I knew where they could 'sugar'. also saw others walking around that appeared to be homeless or on drugs. Inside the hotel room, I could hear banging, and yelling all night and into the early morning. The coffee was terrible
Business response:
Dear Salina, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Mmm
Worst hotel stay experience. Worst hotel stay experience. Will not recommend this place. Most of the people staying here are homeless.
Business response:
Dear Javier, Thank you for taking the time to share your valuable feedback. We are truly sorry we did not meet your expectations during your stay. Please know that our front desk is also available at all times to help make your stay as comfortable as possible. We hope you will consider giving us another chance to show you our commitment to providing exceptional experiences on your next visit to the city.Sincerely,Hotel Management
When i first arrived it took over 30 minutes for someone to come to the front desk. The first room we were given the mattresses had no bedding on it. The second room had dust balls all over the floor. When my husband went to the front desk to ask for shampoo, the worker continued to hit on him and talk inappropriately with him. We will never be staying here again.
Business response:
Dear Kendra, We are sorry to learn about the numerous issues you encountered during your stay with us. This is not the experience we strive to provide for our guests, and we sincerely apologize for the inconvenience and discomfort you experienced. Your comments are extremely valuable to us, and we are fully committed to addressing these issues to improve our service. We aim to ensure a significantly enhanced experience during your next visit.Sincerely,Hotel Management
Dirty bathroom. Couldn’t shower.
Business response:
Dear Sheela, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team. We value your patronage, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that reflects ... read more
Not clean! The room was so dirty! Property is not appealing.
Business response:
Dear Megan, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced during your visit. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate you bringing this to our attention. We hope you will give us another try so we can provide you with a more flawless experience.Sincerely,Ho... read more
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,575 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.