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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I did not get to enjoy this reservation. I was charged an unexpected $100.00 fee while I was in the process of checking in, which forced me to leave.
Staff we're very polite and helpful while I was staying. Even though my card was having issues unlocked my door room staff was wonderful and patient. Good location to get a quick bite to any fast food restaurant.
Business response:
Dear Guest, We are thrilled to hear that your stay at Extended Stay America was a positive one and that our team patiently assisted you as you navigated the card issue. It’s wonderful to know that you found our staff polite and helpful, and that the location worked well for your needs. We pride ourselves on complete guest satisfaction, so we are thrilled this was your experience and will enjoy sharing these remarks with everyone. It was a pleasure hosting your visit, and we hope to welcome you back soon! Sincerely, Hotel Man... read more
It was pet friendly though I had none with me. Business friendly? Not for me. The floors were sticky and gross. No coffee maker. No ice machine. No cups.
Business response:
Dear Guest, We appreciate you taking a moment to review your stay. We’re glad our pet-friendly atmosphere stood out, though we understand that other aspects of your stay did not align with your expectations. Cleanliness and thoughtful amenities are important parts of a comfortable visit, and observations like yours are helpful in keeping our team attentive to these details. Please accept our sincere apologies for the oversight during your time with us. We appreciate you taking the time to share your perspective and hope you ... read more
Was quick check in, had everything I needed. No complaints.
Very nice and clean but they're just no hair dryer
Business response:
Dear Guest, Thank you for such a generous review of Extended Stay America. It is fantastic to know that you found your room to be so clean and enjoyed a pleasant stay! Providing a high-quality, tidy environment is always a top priority for us, and we are glad we hit the mark for you. However, we apologize for the lack of a hair dryer in your room; while these are often available upon request at the front desk, we appreciate you bringing this to our attention. We look forward to welcoming you back for an even better experienc... read more
Staff members are very nice!
It was a nice and clean room. The bed and pillows were so soft and comfortable. I was tempted to keep a pillow but decided not.
Business response:
Dear Guest, We are so happy to hear you enjoyed your stay and found the room fresh and inviting. It is wonderful to know the bed and pillows were so cozy that they made such a strong impression. Thank you for sharing your experience, and we hope to welcome you back again soon for another comfortable visit. Sincerely, Hotel Management
i did not get any clean towels or garbage taken out or the bed made until after 4 nights. but it was nice and quiet so it was a peaceful 7 nights.
I did not stay. The front desk was neglected. No one answered. So I left.
Business response:
Dear Guest, We regret that your visit was brief and did not unfold as you had anticipated. Our goal is always to provide a welcoming and attentive environment for everyone who arrives, and we value understanding situations where expectations are not met. Feedback like yours is important, as it allows us to ensure a smooth arrival experience for future guests. We appreciate you taking the time to let us know about your feedback, and hope you might consider giving us another opportunity to offer the level of hospitality we str... read more
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,560 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.