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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
All extended stays are not the same! I hate to say this, but its really the clientele that made this hotel stay poor. I stay at extended stay often, but this location had a lot of questionable tenants around. Not sure if some where even staying there. I would avoid.
Business response:
Thank you for choosing our hotel for your stay. Please accept our apologies for not living up to your expectations, or ours. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
Avoid Booked and prepaid for a room with a king bed: was only offered a queen bed. Room smelled and was dirty: The bed cover still had food crumbs stuck to it; shower had hairs on the wall. No towels in the room: we arrived late and had to get up early... wife popped into the shower and surprise, there's not one towel or cloth in the room. Area: Very sketchy folks around and on the property.
Business response:
I am sorry for the disappointing stay you had with us and for the service issues you experienced during your visit. The condition you described is unacceptable and not at all representative of our quality standards. My staff and I are taking steps to ensure every detail from first impression at check-in to final check-outwill focus on exceptional customer service, and impeccable attention to detail in all areas of our property. Please know, fresh linens and towels along with any toiletries are always available at the front d... read more
Worst extended stay America. We were downgraded in room size. Toilet was clogged. Genearl run down condition. Needs investment badly or should loose the corporate affiliation with Extended Stay America.
Business response:
Thomas, please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed. I will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area. I truly hope you will give us another chance to prove we are committed to providing outstanding guest service. Sincerely, General Manager
It wasn't absolutely horrible but it wasn't up to expectations either. Room wasn't very clean and you could smell chemicals. Room wasn't in the best of conditions. The staff was very accommodating however.
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. We take pride in providing a clean, fresh environment for our guests, and I am sorry we overlooked something during your stay. I will discuss your feedback with my staff to ensure this does not occur again. We hope you give us another chance to serve you better in the future. Sincerely, General Manager
Terrible, never using this hotel again, ever. Most disgusting place I've ever stayed. Place is filthy and room in disrepair (shower curtain rod pulled out.) I felt very unsafe here and in fact wouldn't leave my clothes in my room during the day. There were creepy people hanging out outside in parking lot. There was even a sign posted in the parking lot "police bait car may be in parking lot" to deter theft and or illegal activity.
Business response:
Thank you for your choosing to stay with us and for sharing a review. We apologize for issues you encountered during your stay and for any inconveniences caused to you. Our goal is to provide a great experience for our guests with clean, comfortable and well-maintained suites all in a safe environment, and we ensure will improve our efforts moving forward. We would love for you to return for a much better experience and hope you will consider doing so. Sincerely, General Manager
never again!!! Nothing like the pics and surprised it even has a 3 star rating. Sheets and duvet were not fresh. Smelled of stale body odor. Shower had a fresh wet yellow stain resembling urine. Nothing made me want to come back and stay.
Business response:
My sincere apologies for our hotel not living up to your expectations during your visit. We do not take cleanliness issues lightly as we do believe this is a priority. I will address this matter with the Head of our Housekeeping Department in detail so that this does not happen again. I hope that you will consider giving us another opportunity to prove ourselves. Sincerely, General Manager
My mistake! Sorry, I can't say anything positive about this place. I would not stay there again!
Business response:
Thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
A disappointment The facility was a big disappointment. No cleaning or maid service. No free internet after first day. The free breakfast they advertise is what they call "A grab and run"\. They will not see me there again.
Business response:
Please accept my apologies for the cleanliness issue you experienced during your visit at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, this service is always available upon request for an additional fee. We will certainly share your feedback with the concerned team regarding food and beverage selections at our hotel. In response to your comments, we will be coaching our front desk staff to ensure, we are clearly communicating our service... read more
Not good Musty smelly room, no wash cloths or extra towels 2 small flat pillows on the bed. Two adults sleeping in a full size bed not good. We had a late checkin even though I had sent a request to check in early as we were attending a wedding and would need to get cleaned up prior to the event. We were only coming in for the night. Went to check out this morning entered the office and the young lady behind the counter could not stop her conversation long enough to acknowledge me. I would not recommend this hotel was not ... read more
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.