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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
People live here ,it's like a ghetto Worst experience ,dirty sheets,room smelled ,counter attendant bad attitude not helpful,checked in at 10 pm to late to go to another hotel.
Business response:
We sincerely apologize that you experienced so many difficulties during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
Terrible place to stay no staff at front desk I arrive at 11 pm the staff were already gone. An emergency phone located on the side of the hotel is absolutely useless. If one's like the smell of people smoking grass or walking uge dogs that is the place to stay. Consequently, I had to look for a place to stay. To make matter worse the staff have the audacity to lie to expedia and wanted to charge me for a no show for the 3 nights, while it was them who were not present. Unfortunately for them I had a 3 way call.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Do not stay here Dirty. Can't even get in to the lobby. Check in took half an hour. Horrible service. Lousy room. Stay somewhere else. Couldn't leave soon enough.
Business response:
Eliza, please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience. I hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, General Manager
Roaches and filth There were cockroaches everywhere. Food under the cabinets and bed so you can tell only visible surfaces were cleaned. Bed spread was filthy. Telephone had brown stuff on the reciever and door did not close completely. Area was suspect and you can tell it used to be another motel. People were living out of this motel. I have stayed in way nicer extended stays and will not be going back to this one. Highly dissapointed and disgusted.
Business response:
sierra, I apologize for the issues you encountered in your room during your visit. We take the cleanliness of our rooms very seriously. Your feedback has been shared with our Executive Housekeeper and steps are being taken by the team to ensure that this does not happen again. I hope that you will give us another opportunity to provide you with a much better stay. Sincerely, General Manager
Business response:
Thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, General Manager
Not recommended One the first night I got locked out of my room coming back from the movies at midnight and could not get help for 30 mins. The next day we asked for extra pillows -they only provided two pillows for two ppl- and were denied. We were also denied fresh towels when we requested them.
Business response:
Thank you for the feedback about your stay at our hotel. We are sorry to know there were some concerns during your stay. Our team takes great pride in delivering outstanding customer service to each and every guest, so I regret the inconvenience you experienced. To make sure this doesn't happen again, I am actively working with staff to improve our service and facilities. We hope you will give us another opportunity to provide you with the better experience you deserve. Sincerely, General Manager
Substandard conditions Towels had stains, bed s bed sheets had stains, toilet bowl did flush properly the room smelled rancid the stairwell were dirty trash cans overflowing, junk cars in the parking very sad,
Business response:
Please accept our apologies for your unpleasant experience at our hotel. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Your comments have been shared with the housekeeping team in an effort to improve our service. I appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, General Manager
Blah Hotel The room carpet is dirty. There are dark stains everywhere on the carpet. The freezer is dirty. Breakfast was not good, was just muffins and granola bars. The lady that check us in is really nice the only upside.
Business response:
cherryl, we appreciate your candor. We are sorry to know we failed to provide you with clean accommodations and that the selections in our complimentary grab-and-go breakfast did not meet your expectations. Your feedback is valuable to us as we continually improve our efforts in providing the best facilities to our guests. We hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Not worth the money so don't stay here! I chose this hotel based on its location near the airport, the price, and the offering of breakfast. After having stayed there I was very disappointed for many reasons. Since I had all of my ski equipment with me, I requested a first floor room. One was not available so I was placed on the 2nd floor. I was informed that the elevator was out of order. Therefore, I had to carry all of my heavy items up the stairs. When I opened the door to my room, I found that it was in the process of b... read more
Business response:
Bill, thank you for taking the time to share your comments. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our team to communicate this more clearly going forward. We also apologize for not being able to meet your expectations with your room and for your disappointment with our breakfast offerings. We will discuss these issues at our future team meetings and ... read more
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.