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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Im not picky , but this place is terrible Hotel staff at the front desk didn't talk much and took a long time to get checked in. The room had an overwhelming smell of bottled up humid cigarette stench . The AC could barely keep the room cool with 100f weather outside. Took a shower after a long day and the tub wouldn't drain ;( . There was dirty used wash rags hanging on the shower curtain from the previous occupier . Went looking for a blow dryer and found someone else's clothes in my dresser. The kitchen is supposed to be ... read more
Business response:
Arthur, I apologize for the disappointing stay you had with us. Please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. This was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. Please note to ensure cleanliness of kitchenware and as per our brand standards, these items are available at the front de... read more
Worst hotel It was the worst hotel I've ever stayed in.. scary.. lots of thugs and sketchy people stays in that hotel on a long term basis.. feels like the projects! People have kids running everywhere, lots of noises and as i said, people are staying on a long term basis.. not good at all, i was scared and felt threatened.
Business response:
Lesly, we want every guest who stays with us to have a positive experience, but we are truly sorry to know what transpired. Your comments obviously shows that we have room for improvement, and we assure you we will. Also, please know, we take the safety and security of all of our guests very seriously and have policies and procedures in place to ensure those. We hope you will consider giving us the opportunity to make it up to you on another visit.
Uncomfortable, duty bed, really duty. 2 of Four bath towels was duty Bed sign somebody was lady down. And blankets was duty and I find hair in the bed.
Business response:
Manuel, thank you for taking the time to comment about your stay. We are disappointed about the incidents you highlighted in your review with regard to service and cleanliness. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. Be assured that we are following up on your concerns so we are prepared to serve you better during your next stay. Sincerely, General Manager
Not a clean area bad smell
Business response:
Arnold, thank you for your candid comments. We sincerely apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with my housekeeping team to make sure all procedures are being followed so this does not happen again. We regret the inconvenience caused and hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
No room available when I arrived. Arrived at 8:00 PM. Found complex full. They did not have my reservation. they called other of their sites in town and found no rooms available. I had to on my own call Best Western in another town (Woodland CA) 22 miles away an fortunately found a room for $108.16 a night. Great way to arrive in town after spending most of the day in and airplane. Some how the Hotel did not notify Ortbiz that there were no rooms. Your internal problem became mine and all I get are the emails asking for me ... read more
Business response:
We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We assure you we made every attempt to correct the matter, we are terribly sorry for this inconvenience this caused. We hope you will give us an opportunity to make this up to you on a future stay. I am positive you will leave with a more favorable impression. Sincerely, General Manager
Only plus: locale. I keep coming back to this Extended Stay due to locale only. It continues to disappoint- esp compared to other ES's: While I don't know if the hotel was full, we did not request an accessible room but that's what we got which I wouldn't have cared except that there was no countertop in the bathroom, something I find important so as to lay at my makeup and hair items. When we arrived, we asked for 2 extra pillows, were given one and told the other would be sent up when available, never got another pillow. I... read more
Business response:
We appreciate you as a frequent guest and are sorry you had a substandard experience. Please accept my sincerest apologies for the issues you encountered and regret the inconvenience caused. We value your feedback, and it will be taken as a learning tool to ensure we are delivering the cleanest facilities and the best service to our guests. We would love to see you again and have the opportunity to provide you with the hospitality which you have come to expect from our brand. Sincerely, General Manager
How do you spell "flea bag" hotel? I have stayed at several Extended Stay Hotels throughout the last 20+ years throughout the U.S. This hotel was by far, the WORST one I have ever stayed in. It was dirty, tiny, the sink was clogged, toilet leaked and the grounds were dirty. I would NEVER stay at this location again.
Business response:
I apologize for the cleanliness issues you experienced during your stay. We are sincerely sorry that your room was not serviced and cleaned to the level it should have been, and for the inconvenience caused. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with our team to take corrective actions immediately. We appreciate your loyalty towards our brand and hope you will give us another chance to provide you with a better experience. Sincerely, General Manager
The room was not ready and I arrived at 4pm still was asked to wait 20 mins and was asked would I take a room with no tv. I had to go to the front desk for a remote and towels and still didn't get the proper remote
Business response:
Thank you for taking the time to give us your feedback. We are sorry that you were unhappy with our front-desk service. We have shared your feedback with our team, and steps have already been taken to avoid these mistakes in the future. We truly hope you will give us another chance to prove our commitment to providing outstanding service. Sincerely, General Manager
Very disappointed hotel was very dirty and noisy. There was people fighting and dogs barking at 3am in the morning.
Business response:
Thank you for the feedback. We sincerely apologize for the issues you encountered and deeply regret the inconvenience it caused. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with our entire team to take appropriate measures. Please consider choosing us again so we can restore a favorable impression of our hotel. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.