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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth it at all The room was dirty, the staff was drinking beer at the desk, and he couldn't figure out how to check me in. I don't know what kind of people the want there but the business class was not welcomed.
Business response:
Patricia, thank you for your review. Please accept our apologies for the poor service you experienced when you contacted our front desk. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure this does not happen again. Thanks for being our guest, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Man... read more
Business response:
I apologize for the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Gross I tried four different rooms, they were all dirty and smelly. The sheets had holes and cigarette burns. Sticky floors broken curtain rods, a/c didn't work. Would not recommend this to anyone. The smell was the worst. The staff was very unprofessional with food all over the front desk.
Business response:
Andrew, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
WORST Expedia booking ever Lobby was hangout spot for residents and kids. Parking lot was center for all kinds of activity, not good activity. Room was dirty. Tub had hair in it. The door needed 8 more locks to feel secure. This has obviously become a lodging spot for transient people. I have had Ok experiences with this chain but will never stay in one again.
Business response:
Erik, it is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our a... read more
All bad....Never again. Customer service during check in was ridiculous. GSR had me wait until he finished smoking his cigarette. Fan over the stove didn't work. Every drain was clogged. Only 2 towels in the room.Trash cans outside were overflowing. Cob webs in the stairwells. And they didn't have all amenities as advertised. for $91.00 a night, that's ridiculous.
Business response:
Sheila, I apologize that we failed to provide you an exceptional stay. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Our management team is taking steps to ensure future guests do not encounter the same issues. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Not overly safe. Room is very basic. Bed is not all that comfortable and didn't appear to have clean sheets fitted.
Business response:
Please accept our apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our performance going forward. We regret the inconvenience caused, and please consider giving us a second chance in the future. Sincerely, General Manager
don't bother booking on expedia - it means nothing we arrived about 9pm to find out that there were no rooms left. I chose to call the place I should have called first and they graciously let us stay for a much lower rate. The guy who walked in behind me had PAID at hotel tonight...he went livid - I had to walk out to avoid his combative negativity.
Business response:
Please accept our sincere apologies for not having your suite available when you arrived at our hotel. We certainly understand your frustration and regret the inconvenience this caused you. We occasionally have guests who stay over without prior notification, and this is what happened on the day of your arrival. While we made every effort to correct the matter prior to your arrival, we were unsuccessful and we are sorry for that. Please give us another opportunity in the future as we would love to make it up to you and provi... read more
Just ok............................................
Business response:
Thank you for your visit. Although you were overall satisfied with your stay, I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager
Couldn't check in for over an hour because there was no clerk. When he did show up he reeked of weed and barely spoke. The carpet in the room was disgusting, there were stains on the bedding and gross old ice cube trays in the freezer. Overall it was horrible. I can't believe we paid for that. I work for the state and will have no problem telling out travel department to make sure they don't book rooms there.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.