This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty all around, dog’s hair on the bed, the carpet had cigarette burns, terrible condition of furniture, the room smelled disgusting, hair and bugs in the bathroom, no shampoo nor soap, dark spits on the walls, just terrible, we couldn’t sleep. The staff was rude and unprofessional, a security guard hit my window asking me if i had a room there and asked me for a parking permit which they never gave me… worst hotel I have ever been.
Business response:
Dear Carlos, Thank you for your valuable time in sharing your feedback with us. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. Therefore, we apologize that this was not your experience. Please be assured that we take your feedback seriously and will take all necessary steps to ensure that such issues do not occur in the future. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management
Business Traveler Friendly Hotel I always feel bad not being able to leave a highly detailed review but honestly a good night’s sleep speaks volumes. I’m a regular business traveler and absolutely recommend this property. Clean, easy, fast.
I did not have keys to my hotel system did not work i had to keep going to front office for check in my hotel room
Business response:
Dear Tamala, Thank you for sharing your review with us and for bringing the issue with your room key to our attention. We sincerely apologize for the frustration this must have caused during your stay. We take this matter seriously and will look into this further to prevent similar situations in the future. Your comfort is our priority, and we hope you'll consider staying with us again for a more trouble-free experience.Sincerely,Hotel Management
I didn't have a key. Had to go to office to have them let me in every time. Cause to make keys was broken and they never was able to fix during my stay. It was very inconvenience for me.
Business response:
Dear Maria, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the issue with your key during your stay. Providing reliable access to our guests' rooms is a priority, and we regret that we were unable to resolve this matter promptly. Rest assured, we are addressing this issue to prevent recurrence. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Not good
Business response:
Dear zhongjian, We sincerely apologize for not meeting your expectations during your recent visit. Your feedback is crucial to us, and we hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management
Plants and trees were very nice. Provided nice shade and a feeling of serenity. The bathroom needed a good cleaning — toilet, bath tub AND the air vent. The dust, dirt and mold on the air vent was particularly unpleasant. The mattress needed replacing — wires could be felt.
Business response:
Dear Barbara, Thank you for taking the time to share your feedback about your recent visit. We are glad you enjoyed your stay overall, but we understand that there were some areas where we fell short of your expectations. Please be assured that we will thoroughly examine the issues you have raised with our team to make necessary improvements. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide you with the exceptional experience you rightfully deserve in the futu... read more
The bed was awful; felt like it sleeping on springs (literally). Old wobbly table/desk with one swivel office chair; couldn't enjoy a meal for two people. Rarely anybody at the front desk; had to wait for someone to come to get a muffin or package of oatmeal (complimentary breakfast) from behind the desk. If I had done a little research, probably would have stayed elsewhere.
Business response:
Dear Marlon, Thank you for the review. Ensuring a seamless, fulfilling experience for each guest is essential to us; therefore, we are disappointed to learn about your experience and apologize for the inconvenience caused. We have discussed these concerns with our team and will use them to improve our guest experience. We hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,560 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.