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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad reviews Very old not clean water hard had a funny smell they wont let me upload the photos but it was bad
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We acknowledge the importance of your concerns, especially regarding the cleanliness of our hotel, as it is our highest priority. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. We hope you will give us another chance to serve you in the future and look forward to welcoming you back soon.S... read more
This property wasn't very clean. The male customer service was very rude. We called for a wake up, that didn't happen. I would not stay there again.
Staff was friendly and efficient. Room clean and very quiet.
Business response:
Dear Margaret, Thank you so much for your outstanding review of your stay at Extended Stay America. We are glad that everything went well during your stay and that our clean and peaceful accommodation, along with our thoughtful associates and their services, made for a memorable experience. Thank you for choosing us, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management
this place is noisy, and the room was not smoke free.
Business response:
Dear Erlynn, Thank you for staying with us and sharing your review. We recognize the significance of ensuring a comfortable and serene environment for our guests. We extend our sincere apologies for not meeting these expectations. Rest assured, we will take appropriate measures to rectify this situation and hope for the opportunity to offer you the tranquil and refreshing experience you rightly expect.Sincerely,Hotel Management
Well at first when i check in the guy on front gisve me my room walk in and notice they is 2 big roaches just then in the floor and the furniture was also dirty so i talk to the front desk they give me another room and i found a big spider and the bathroom soap was use so i this point i was irritated so i take the decision to just get a different hotel now this guy is trying not to give me my refund
Business response:
Dear Santiago, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,560 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.