This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Water heads need to be fixed
Business response:
Dear Rosio, Thank you for taking the time to share your feedback about your recent visit. We hope you enjoyed your stay overall, but we understand that there were some areas where we fell short of your expectations. Thank you for bringing this to our attention; corrective measures within the relevant departments are currently underway to mitigate similar impacts on future guests. We anticipate your return, affording us the opportunity to deliver an enhanced experience.Sincerely,Hotel Management
We booked a king room, they gave us queen. No apology, no other accommodation made. Room smelled musty, long day at work did not need this. Would not recommend.
Business response:
Dear Martha, Thank you for choosing our hotel during your recent visit to the area. We apologize for failing to meet your expectations regarding the room you booked. While we make every effort to accommodate such requests, there are instances when the requested room is not unoccupied and available. We genuinely regret any disappointment you experienced and understand your frustration. Also, we acknowledge that the room provided did not meet the customary standards of cleanliness and comfort. Rest assured, we will conduct a t... read more
What i dont like. Is that i havent. Gotten my deposit. Back and. Its been almost the. Hole day
Business response:
Dear Salvador, Thank you for taking the time to share your experience; we love that you could join us. We know how small details add up to make a significant impact on our hotel's overall impression. Therefore, we would like to apologize that your stay was not the seamless visit you deserve. We are also sorry to hear about your deposit. Refunds over 100.00 will be mailed by check within 14 days of departure. We hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Manag... read more
COMPLETELY INFESTED WITH SPIDERS AND ROACHES CRAWLING EVERYWHERE UP AND DOWN THE WALLS. I WAS SWITHCED TO MUTIPLE ROOMS SAME THINGS HORRIBLE NEVER STAY THERE NEVER
Business response:
Dear Shauna, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
You can do better I would never stay here again. It was dirty. I don't think the bedding had been cleaned. I had two pancakes for pillows. The entire room had shotty work done on it the bathroom being the worst. Two positives.... the a/c worked really well and it was relatively quiet.
Business response:
Dear Lisa, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay and sincerely apologize for the inconvenience caused. Your feedback is important to us, and we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you also for sharing the positive aspects of your visit. We hope you will give us another try so we can provide you with a more satisfyi... read more
Not a great place
Business response:
Dear Narasimhan, We appreciate you choosing our hotel for your visit to the city. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,560 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.