This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rthe cleaning staff needs instuction. The room felt dirty. Black floor in kitchen debri beh
Business response:
Dear Susan, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this with our housekeeping department. We look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management
I did NOT stay they did not honor expedia price and charged my card $20.82!
Business response:
Dear Michele, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Hotel was filthy, there was spiderwebs in the room, needs a lot of improvement
Business response:
Dear Ana, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Since... read more
Don’t do it! If you’re a Crack Head or Homeless then this is the place for you! It was absolutely Disgusting from the carpets not being vacuumed, a random sock and baby toy in the corner of the room, fingerprints or whatever all over the picture and Mirrors in the room, the soap scum and dirt in the shower, sticking to the floor with my flip flops, food on the wall, and the sheets not being clean!! And don’t expect to get any sleep, it’s located right next to the freeway and the doors opening and closing at ALL hours of the ... read more
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
The property is full of homeless.
Business response:
Dear James, We truly value our guests' comments and opinions. We apologize for not meeting your expectations, and we hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Thank you again, and we wish you all the best for your future travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.