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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unsafe Bugs in the BED!!!!!!!!!!!!!!!!!!!! Unclean bathtub, toilets and towels. We asked for a different room and the “clean” rooms were filled with bugs too!!!!!!! Constant break-ins to cars in that particular area.
Business response:
We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very sorry and h... read more
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Rude and no help It was the worst stay of my life. Stuff were rude and hardly spoke English even though they were interacting with customers.
Business response:
Samuel, thank you for being our guest. Please accept our sincere apologies for not living up to your expectations for a perfect stay. Your feedback will be used as a training tool to ensure we deliver top-notch level services to all of our guests moving forward. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
imari, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The parking was nice,along with a continnetal breakfast: I was upset that I reseived no roon service, no clean linen,bed made up on my own.
Business response:
We apologize for as we didn’t explain our housekeeping policy to you upon arrival. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We will make sure our front office team communicates this without fail going ahead. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
This place was horrible. I showed up at 1 am after driving 8 hours n was told to sit in my car till 2:00 am to check in. Then all they had was a smoking room. Sink was clogged and full of water. I stayed few hours n left. Next day they said they didn’t have another room so I just didn’t go back in and wasted $150
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Just no! The room was filthy, with black crud around the sink and tub drains , what appeared to be semen on the bedspread, and a serious cockroach infestation. For this they had the gall to charge a $25 per night cleaning fee for the dog plus a $100 deposit. Arrived after 11 PM and left at 1AM
Business response:
Dan, thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay with us. We assure you that we have discussed your feedback with the appropriate teams, and we will be more diligent in our efforts. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.