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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches Wish i did read some of the reviews before i booked filthy and there where roaches everywhere so disapointed
This room was the nastiest room I ever been into I would not recommend this one at all it was so bad I checked in went to the room saw the condition and checked out the owners should be ashamed of there self for this property needs renovation before allowing people to stay here nasty curtains , sheets dirty, wholes on the wall, room smells like thunder valley Casino,and the ceiling near the stove was disgusting.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Bad hotel The pictures do not match the actual. Our room had all different types of stains and smelled really bad.
Business response:
Thank you for your recent stay with us and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the service and housekeeping issues you experienced. The situation you described is certainly not indicative of our brand. We have procedures in place to prevent these types of problems from occurring, but, regrettably, we missed something during this process. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel ... read more
Not happy at all. Very bad place. Not good for the family.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Horrible place This place was filthy...for being an extended stay there we're no amenities whatsoever...ie flatware,dishes, cookware not even cups. It should be listed as a weekly motel not a business trip extended stay.
Business response:
Jessica, thank you for the feedback. We are sorry for the cleanliness issue you encountered and regret our kitchenware policy was not explained to you upon arrival. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, your review regarding the cleanliness issue has been shared with the housekeeping team to be more diligent in their work ensuring that such mistakes are not repeated... read more
Somehow the hotel is very poor disgusting Bathroom is the worst
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Unsafe feeling. The area super sketchy and unsafe feeling. Even after a shower I felt like I needed another shower. Thank God only needed to stay one day.
Business response:
Thank you for staying at our hotel. We truly regret that you did not feel completely secure at times. We take the safety and security of all of our guests very seriously, and our well-trained associates are capable enough to handle any kind of situations. We hope you will visit us again for a more relaxing experience. Sincerely, Hotel Management
The first thing was there was $100 deposit then once we get into the room does cockroaches in the room it's disgusting it was the dirtiest freaking Hotel air vent into my life disgusting not happy at all and the deposit have $100 a day forced on us after we already pay for it through Expedia we don't get back for two days which is totally unacceptable!
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.