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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room was dirty! It was disgusting and they wouldn’t give us our money back!
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Don’t go! Dirty, trash all over, homeless people everywhere
Business response:
Rolando, thank you for being our guest. A well-maintained property sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Your feedback is important so it’s been discussed with our housekeeping team for review and action. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Awful night at this stay We get to the lobby to check in and they cannot find the reservation i had made 2 hours prior to checking in. Spent 30 to 45 minutes on the phone with the booking company trying to find the reservation. We got the reservation found and were finally checked in to our room, but once we entered our room we had to switch rooms due to the fact that the bed wasnt made. There was only a fitted sheet on the bed and the rest of the linen that was either dirty and took off the bed from a prior stay or was clea... read more
Business response:
Vanessa, thank you for posting a review of your stay. Although you were pleased with our courteous staff, we apologize for the inconvenience you had at the time of check-in and the difficulties you had in your room. Please be assured that we have discussed your feedback with the appropriate departments, and we're taking immediate actions to prevent such incidents from occurring again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
This was honestly the worst hotel I’ve ever stayed in. I was put in a “non-smoking“ room that clearly had been smoked in for a long time. It was disgusting. The sheets looked like they had not been changed. There was hair on the sheets. There was hair on the toilet. The carpet was completely stained everything in this room should’ve been thrown out. The arm chair was threadbare. The dresser had a ton of paint chipped off and the fridge stunk. I slept a total of two hours because the smell of cigarette smoke was so bad in my ... read more
Business response:
Thank you for your review. We apologize for the difficulties you encountered in your room and the inconvenience you had due to it. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Cat Piss hotel Everything was completely dirty piled up trash in corners carpet was filthy
Business response:
Elmer, on behalf of our entire team, we would like to offer you our sincerest apologies for our hotel not living up to your expectations during your recent visit. We do not take cleanliness issues lightly, as we do believe this is priority #1. We have addressed this matter with the housekeeping associates in detail so that this matter does not happen again. We do hope you will consider giving us another opportunity to prove ourselves. Sincerely, Hotel Management
What a mess This Hotel was a mess.... There was a constant problem with garbage in the parking lot. Bodily fluids in the elevator. Cannibus smell in our no smoking room.
Business response:
Michael, on behalf of our entire team, please accept our sincere apologies for our hotel not living up to your expectations. We will address this matter immediately with our Housekeeping team to come up with solutions to avoid this experience in the future. We hope you will consider giving us another opportunity to serve you. We look forward to welcoming you back again soon! Safe travels! Sincerely, Hotel Management
Upon entering my room i noticed the security latch on the door was missing a screw and therefore basically pointless to use. I also found two cockroaches in the room which was brought to the attention of staff and so far no resolution or contact from them even after showing them a picture and video.
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.