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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I am dissatisfied with their cancellation policy and overall customer service. I called their facility the day of check in to try and cancel my reservation and they would not answer the phone. I called Expedia and they tried contacting them to cancel and no answer. They went ahead and still charged me for the room. I tried disputing the charges and they sent me a generic response about why they would not refund me a dime. Thanks
There was two cockroaches in my room it was disgusting. The room wasn’t up to par at all.
Business response:
Thank you for being our guest. We sincerely apologize for not meeting your expectations regarding your room and your feedback for the cleanliness issue is discussed with our housekeeping team for review and action. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Wish I could give it -5stars Customer service not good at all.l, management even worse! Won’t be back, that’s for sure.
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
The new manager Crystal harassed my wife. We where treated unfairly and kicked out of our room 2 1/2 weeks into our stay because she declined to hang out with her outside of work. She exchanged phone numbers with my wife in an unprofessional flirtatious way. This property has some serious renovations to do our first room had a leaking toilet and refrigerator, not to mention a bug infestation problem.
Never Again lost me as a customer email written to manager So I'm being kicked out of my room right now at 8:30pm due to the front desk agent from last night named Dajonay lying to me about giving me a free night... I went to the front office to exchange towels, ask about a roll out bed for my 4 year old who joined me last night and also was inquiring about the mishap that happened with my cancellation charge and said Id be happy with a free night atleast. She said let me see what I can do she looked at the computer and then... read more
I arrived and nobody appeared to be at front desk, so i had to go to a different hotel.. and on top of that you guys still tryed charging for the room...
Business response:
Thank you for the feedback. We are sorry for the front desk service issue you encountered and regret we were unable to accommodate you this time. We are working with our front desk team to make sure that we deliver a superb stay every time ensuring our future guests do not encounter a similar problem. Regarding the charges, please feel free to reach out our front desk as our associates will be happy to assist you further in. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Managem... read more
Old, rundown hotel. Should be called a motel. Shoddy, unpainted patch work on walls. Shower head was terrible. Not a big deal but he tv was lower than the bed... I do NOT recommend this motel. Good thing I had my sleeping bag.
Business response:
Andy, we apologize for falling short of your expectations for a stellar stay. Your feedback with regard to the condition of your room will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.