This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Checked in, walked into the room, the TV was on, then walked into the bathroom and there was a large wad in the toilet. Walked it because it looked like somebody was staying in the room. Lady at front desk was nice, and gave me another room but said "sometimes people break into the rooms". I only spent $100 for my stay, and I guess I got what I paid for, but goodness, I wouldn't stay there again.
Business response:
Thank you for providing feedback about your stay. We apologize for the mix-up with your room and the inconvenience this caused you. Our goal is to provide exceptional service to our guests, and we are sorry this was not your experience. We are following up on your comments so we are more consistent in our service delivery. We hope we have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management
No bath towels, only hand towel and wash cloth. No remote for tv. I went to get a remote, they gave me one at the hotel desk, it didn’t work. Positive note, I requested a fork and they gave me one :)
Business response:
Thank you for staying at our hotel. We are sorry for the issues you encountered and regret your stay was not a pleasant one. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The Lobby Associate Alexdria was Very Rude & Disrespectful to my & I. We have enjoyed our stay in the past obviously not @ this location. I wouldnt recommend this location at all until Management issues are carefully given Special attention to.
Business response:
Thank you for letting us know about the rudeness of one of our staff members. We are extremely concerned with this behavior, and we apologize for this disrespect. Our staff genuinely cares about providing an enjoyable stay for all of our guests, and this isolated incident is not a reflection of our usual service standards. Our team has spoken with the associate to remind her of our main goal is to provide outstanding customer care to our guests. Again, we apologize for the unpleasant experience and hope you will reconsider a... read more
No daily maid service. Could not turn on all lights.
Business response:
We appreciate you staying with us. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the front desk. We are grateful for the feedback y... read more
Would never stay here again. The room had a terrible smell, shower had hair in it, the water pressure for the shower is nonexistent, you have to pay for WiFi for it to actually work, overall you get what you pay for.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Pulling in I notice the homeless have taken up residence as well as some local drug dealers. Upon check-in, the front desk tells me to let them know if the elevator is clean and that it should be because she just did a check. Unfortunately someone had urinated in the corner. I also notice some permanent residents living there. I go to my room and the door pops open without the key. My non smoking room reeks of cigarettes and it appears as though someone had been relaxing on the bed. It was midnight, I was exhausted, and had ... read more
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Staff did not take care of me. I made a reservation and they did not honor it. They informed me of this as i drove into the driveway after a 8 hour flight.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.