This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There's nothing to like about this place. .a big rectangle building stuffed onto a small lot.
Business response:
Thank you for choosing our hotel, and we apologize for the issues you experienced during your stay. Our entire team prides itself on providing a first-rate experience, and we regret that we did not succeed this time. Your experience is not representative of our usual performance, and we are sorry we fell short of your expectations. We will use your comments constructively to make sure we don't make the same mistakes going forward. Please accept our sincerest apologies, and we hope to have you as our guest again. Sincerely, ... read more
I didn’t even get to stay at this property due to unexpected fees. I was told I would have to pay a deposit when I got to the hotel and no one informed my wife of that when she was on the phone with the Expedia rep. I had no money on me so I had to stay at the airport all night and we lost $66 dollars paying for a room. The hotel staff my wife spoke with was extremely nasty and rude and even hung up on my wife. We will NEVER use Expedia again.
Business response:
Thank you for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
Business response:
Mark, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
I didnt apprciate the 1st room that was giving had dirty bedsheets and brokem funiture in it and no face towels The 2nd room i was giving was dirty stained covers and nasty hairy tub that i had to cleam for my daughter to take a bath.and the most dissapointment of my stay was it has infested with roaches with had me leaving my personal belongs outside in my car just horrible but i stayed due. To it was paid for im advance and a deposit was held i had no option with the matter along with having my daughter with me
Business response:
Please accept our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
The property was not as clean and looked nothing like the pictures online. No breakfast
Business response:
Thank you for choosing our hotel. We are sorry you were unhappy with our breakfast offerings and for the cleanliness issue you encountered. Your feedback has been shared with the housekeeping team to be more diligent in their work so that our future guests never encounter a similar issue. Also, your feedback with regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new offerings. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Managem... read more
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The room has a very bad smell, very noisy at night; the furniture needs some maintenance and to be more careful with the bathroom sanitation. Not happy!
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.