This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Inconsiderate I was in a car accident on my way to pay for another night when I was told by front desk if I wasn't there in time they would take my stuff out of the room. I asked her could she make an exception since I was just in a car accident and she replied ... No
The people who checked me in and out we’re very nice and friendly and had great customer service but there was hair all over the room like from someone who had shaved and it looked like they had emptied the razor out all over in the bathroom and the bed. And because it’s more of a long-term type hotel you could tell that the rooms were very Lampton and mostly maintained and looked clean until you looked closer but for the most part was pretty beat up I only needed a place to stay for four hours so it did the job but I had a ... read more
Business response:
Dear Katie, thank you for sharing your experience and for choosing us for your short visit to the area. We are so sorry we failed to provide you with the fresh and clean accommodations you had hoped in order to relax and rejuvenate. Clean accommodations are expected and we are also a non-smoking facility. Both of these concerns have been addressed with our team and we are working to make sure such impressions are no longer left with our guests. Thank you for the opportunity to improve and we hope to make this up to you shoul... read more
Poorly maintained, no pillows, towels, blankets. Poor neighborhood.
Business response:
Mark, thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Business response:
Erickson, thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not your average extended stay must run down I've Dirty room, blood on bible in drawer, weird smell, bad bed, dirty towels, lots of hair and holes in the walls
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
U guys charged me for this night whem i did not even checked in
Business response:
Thank you for reviewing your stay. We are sorry for the issue you had with the charges. Please feel free to reach out our front desk as our associates will be happy assisting you further in regard to the same matter. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.