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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty They only had a smoking room when I got there. The room was dirty. Linens and towels were clean but the floors and sink, tub, shower and kitchen was dirty.
Business response:
Angela, a well-maintained room sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are takenimmediately to ensure such a problem isn’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
DEPLORABLE AND HORRIBLE! Hotel was horrible staff wasn't much better and because of a mistake on this website it caused a wrong booking the hotel charged me an extra 10 per night and didn't offer to give me the room I thought I booked for the same price. I've stayed at other esh hotels and they all provided fruit with the small amenities for breakfast and this hotel had none. It was one of the worst hotels we've ever stayed in and we've stayed at motel 6 that was better than this. Just an overall bad experience. I won't ever... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize if you were overcharged during your stay. We assure you that this was not intentional. Unfortunately, financial inquiries on reservations made through a third party, pre-paid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Hotel Management
Dirtiest hotel Ever! There was blood stains on the pillowcase and the floor!
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Lots of updates and remodeling is needed here. All of the furniture and fixtures had many wear marks. The electrical outlet in the bathroom was dead. There was an iron, but no ironing board. One had to be careful about getting into and out of bed because the bed would move underneath you as you entered or exited the bed. On the plus side: The mattress was very comfy and the firmness of the pillow was "just right."
Business response:
Please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
Worse hotel ever This is the worse hotel I have ever stayed at, very poor service. Check in is at 3pmour rooms were not ready until 5pm so we left to our party and when we got but at 1am o e of the room was still not ready had to go back to the office and they assign us another room and were upset because we went to the office at that time. The staff there are very rude. Never staying there again and we make reservación for 4 room. Very bad experience .
Business response:
Thank you for staying with us and for taking time to share your concerns. We cannot apologize enough for the lack of attentive service you described. Our number one priority is excellent service and what you mentioned in your review does not meet that standard. Your comments will be shared with our team to prevent such mistakes in the future, and we hope this does not prevent you from coming back another time for an outstanding experience. Sincerely, Hotel Management
PAID TOO MUCH FOR THE INCONVENIENCES I ENDURED! CHECKED IN & RM WAS NOT AS TIDY, THE AC BLEW HOT AIR & BATHRM HAD NO VENT, WHEN I WOD CALL FRONT DESK FRM RM PHONE, NO ONE ANSWERED, THE STAFF WAS NOT GOING TO DO ANY MORE THAN NEEDED, THEY SEEMED ANNOYED IF YOU ASKED ANYTHING, THE OVERALL APPEARANCE OF HOTEL LOOKED RUN DOWN & DIRTY, SAW BUGS IN RM, NOT MUCH SELECTION FOR TV ENJOYMENT, AMENITIES WERE NOT PROVIDED LIKE POSTERS IN RM, LIMITED ITEMS, "DO NOT DISTURB" SIGN WAS NOT AVAILABLE, UNLESS YOU STAYED LONGER, ELEVATOR ACCES... read more
Business response:
Larla, it was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Managemen... read more
dont expect much dirty sketchy neighborhood, Mexican restaurant 524 next door i do recommend,
Business response:
Jonas, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I pick this hothel because I stayed at other Extended Stay before and was nice but this one was outdated, old and broken fourniture. TV control remote didnt have batteries. Elevator was not working. Microwave didnt have the glass plate and there was a cockroach inside. When we got there some couple was fighting and the next day cops came to room next to us aroung 1am.
Business response:
Jose, thank you for your candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.