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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I went to check in and I had booked my room as a smoking room first they told me that I couldn’t get one because it is too late to book then when I showed her my booking information the lady at the front desk went on to say there wasn’t any available I told them that it was fine I just need a room, they then went on to ask how many people would be in the room I said two. They told me They needed the I. d of the second person I told them not a problem, I told my boyfriend to come into the lobby and from that point on is when ... read more
Business response:
We are very sorry we were unable to accommodate you this time. We are reviewing this incident with the concerned team members to see what went wrong. Everything we do is aimed at providing you with an excellent hotel experience. We want to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Room was very dirty had a cigarette smell in a non-smoking room on top of that their was ROACHES IN MY ROOM!!!! Two in the bed one in bathroom and two in the kitchen very nasty and disgusting will DEFINITELY NOT stay here again!!!!!
Business response:
We sincerely apologize for the cleanliness issue you experienced during your stay. Although we have regular pest control service in our hotel, we are sorry for the roaches in your room. We are working with our pest control provider to ensure procedures are being followed to prevent future infestation. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
the room looked like it was in construction with holes in the ceiling and the walls the bed made a lot of noise the bathroom was not very good there was no trash can in the bathroom and the trash can that was in the kitchen area was full of garbage when we enter the room👎
Business response:
Beto, thank you for being our guest. We apologize for the poor condition of your room. Please be assured that we have staff scheduled daily to perform routine maintenance throughout the hotel and we inspect the property to make sure we are not overlooking any areas that need work. We will absolutely be more diligent in our efforts. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
Ruby, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Roaches This property had roaches
Business response:
Odyssey, thank you for being our guest. We apologize for the inconvenience you experienced due to the roaches in your room. Although we regularly treat, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. We appreciate your feedback and hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Never again The girl in the office was beyond unprofessional and rude..I've never been treated so poorly..I'll never come to this chain again
Business response:
Jessica, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we are sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression... read more
Business response:
Peter, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Mauricio, thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Never again I was here for a funeral, the room was ok, the carpet had a heavy Oder of dog pee, I wet and bought some deodorizer for the carpet and spray for the room, that didn’t help, the carpet needed to replaced. There was no safety latch on the door, it was re placed after the head board fell and hit me on the head. I would not recommend this place to anyone.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.