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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay here Very sketchy
Business response:
Mark, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Where to begin? This property is dirty and poorly maintained, with semen stains on the curtains, used condom wrappers on the floor, and a bathtub drain clogged with a stranger’s hair. Next, there were no pots, pans, utensils or even a coffee maker in the kitchenette, despite the fact that this hotel specifically prides itself on catering to Extended Stays. There was no fan in the bathroom for removing moisture, and the AC seemed to turn off overnight. The bed was extremely hard, but I guess we should be happy that it was upg... read more
Business response:
Laura, thanks for being our guest. We apologize that you experienced so many difficulties while you were here. This is not the type of review we are accustomed to receiving, and it is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Don't stay here I reserved the room through hotels.com, horrible hotel policies , did not render services , paid for a night and was unable to stay there due to they wouldn't accept my ID .
Business response:
Jorge, we are so sorry we were unable to accommodate you this time. We are reviewing the incident you described to see what went wrong in your case. We always try to keep our guest informed about the hotel policies by publishing them on the various booking websites. Thanks for taking the time to share your feedback, We hope you will give us another chance to make it up to you on a future visit. Sincerely, Hotel Management
The absolute worst overnight stay in my life! The grounds and rooms were filthy and disgusting. Trash all over hotel grounds, concrete sidewalks were filthy and grimy, they need to be pressure washed with bleach! Elevator needs to be douched! Facial and pubic hair on sink and in bathtubs. Room walls and doors were filthy and unable to touch due to unknown oily substances, very gross. Air units not working. Unpainted patches in the walls and screws all over room ceiling and walls. No pillows, blankets or comforters. We had to... read more
Business response:
Stephanie, thank you for evaluating your stay with us. We apologize for the difficulties you experienced while you were here. We assure you that we have relayed your concerns with our housekeeping team, and we’re working on our protocols in order to improve our service and facilities moving forward. Please consider giving us another chance as we would welcome an opportunity to restore a favorable impression. Sincerely, Hotel Management
Do not stay here. It was filthy! It had sticky floors, dirty linens, stinky piles of garbage in the stairwells, and so many scary people high on who knows what wondering around. Hardly slept!
Business response:
Chris, it is very disappointing to see that your feedback referenced the description of our hotel as "filthy". We apologize for less than a spotless condition of your guest suite and steps have already been taken to address and correct our performance. We want all our guest to have a home-like experience in a safe and secure environment, and our front desk is always available to assist our guest. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
I was very disappointed with the service and once we walked in the room it got worse it was very old, it looked dirty and it even smelled.
Business response:
Thank you for being our guest. We are sorry we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. Your comments will be shared with the concerned teams so we can understand what happened and correct our process to ensure a better experience. We hope you will give us a second chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Disappointed. Wanted to leave after first night. I asked for iron and iron board for 2 days and they finally said not enough for guests. Facility looked run down. They do have new ownership so maybe they will clean it up.
Business response:
George, we sincerely apologize that our facility fell short of your standards. We value your feedback and have discussed with the appropriate individuals in an effort to improve our future guest experiences. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.