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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room smelled like dog urine I actually had to go by carpet fresh and spray.. The chair in the room was broken it just was horrible
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
There was no maid service and I had to go to the front desk to get towels. If I had known that I would have picked a different hotel.
Business response:
Thank you for being our guest and for taking the time to give us your feedback. We apologize you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is e... read more
Surrounding area was questionable and the hotel had a bunch of people in and out causing a raucous.
Business response:
Thank you for reviewing our hotel. We’re sorry you did not feel completely secure while you were here. We take the safety and security of all of our guests very seriously. Please know, we work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Worst hotel experience ever. Stay away. Made my reservation for a one night stay on Saturday. Check in time is stated to be 3PM. Arrived at the property around 5PM exhausted traveling and the person at the front desk told us that our room wasn’t ready and that it “should be done” within an hr and that they would give us a call when it was ready. Gave hotels.com a call to file a complaint and the gentleman on the other line was only told that the hotel was short staffed. Irritated - we left and went to Target to pick up some ... read more
Business response:
Huy, thank you for your detailed review. Please accept our apologies for the difficulties you encountered at the time of check-in and for not resolving the issues you had to your satisfaction. We assure you that we have discussed your feedback with the concerned teams. We’re also reviewing what went wrong and taking corrective measures to rectify it so that these incidents never occur in the future. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Wrong pick I used this brand here and there, however I can't believe how they manage the hotel like this. Everything is old and dirty, no trash can in the room plus there were many trash bags around on the stairs so as soon as we come out our room we see full of trash. I'm attaching picture of that. This hotel must be inspected by management of head quarter for sure.
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
The first room smelled like urine and wasn't sealed, even with the door closed. A man was sleeping on the stairs to the room. Garbage was left on the stairwells, gooey sticky fluid and all. The second room was better, but the closet shelf was broken off. The garbage collection multiplied after the first day, as if the garbage trucks coming to the neighborhood weren't being used to transport the hotel garbage. The smell of marijuana pervaded my room both nights, which isn't so fun for someone slightly allergic to the stuff. I... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
The room had bugs. When I asked for dishes and other things, they forgot and I had to ask again; then they brought half what I asked! Light burned out in the frig. Light burned out in the vent above the stove. Bath tub is worn and shower curtain so cheap it allowed water to flow on to the floor. I I was there for four days, but only had towels for two. I will not be back!
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Drug action everywhere
Business response:
Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.