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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shower didn't drain well. Lamps, carpets, everything looked dirty and run down. Garbage accumulating everywhere.
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, Hotel Management
Arrived to a locked lobby where we were let in like a jail. Staff was rude. Room was dirty. The carpet was terrible stained and sticky. Water from tub took long to drain. No phone in room. No iron, no blow dryer. Cops were there at 2 am and dogs barking till am. Was on hold for 45 min. On personal cell to speak with office- no luck- all we were told told is to call manager on Monday this place and staff are horrible.
Business response:
Monica, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
Lawrence, we are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Front desk wasn't very friendly and helpful and the I was in a non-smoking room and a small room smell like somebody just smoked in there and I'll try property was very filthy trash everywhere
Business response:
John, thank you for your feedback. We are sorry our staff was not up to your expectations and that smell of smoke compromised your stay. Your comments have been shared with the concerned teams to make sure we are consistent with our service delivery. Also, please know that we adhere to a strict 'no smoking' policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this to our attention and hope you will give us a chance to impress you on a future visit. Sincerely,... read more
Very dirty and ghetto hotel! Worst hotel that i’ve been to. Bedding were not clean and flies inside the room. Once you get out of the room, people are smoking cigs and pots. Their staircase looks like a dumpster too.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Outside the hotel is way too dirty and smell very bad by the stairs.
Business response:
Siggy, thank you for sharing a feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful experience, and we regret this was not what you encountered. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Sincerely, Hotel Management
Outside grounds (sidewalk & walls) were filthy. Room had broken with wires exposed smoke alarm and telephone. Requested a different room and placed in a smoking room when I had booked a non-smoking. Smell was nauseating with multiple cigarette burns on bathroom counter. Environment felt unsafe traveling with daughter having men make suggestive comments to us while walking to room. Left and checked into another motel at 11 PM. Will be requesting a refund.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We are sorry that you had an unpleasant experience. We apologize that your non-smoking room had a smoke odor. Our housekeeping supervisor has been made aware of your concerns, and we will be addressing this with our entire cleaning staff. We are committed to providing a clean and fresh guest suite for every incoming guest, and we are sorry that this was not your experience. Additionally, we apologize for the maintenance issue in your room. Our goal is t... read more
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.