This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the grounds were filthy the hall ways smelled like urine and the elevators the worst i have ever been. called the office many many times nobody ever answered the bedding was disquisting had two pillows that were shrivelled up like to balls there was hair on my sheets like they didnt change them. the breakfast was coffee and oatmeal in a packet. by far the worst hotel ever stayed in. i would like a partial refund for this disquisting place.
Business response:
Patricia, we sincerely apologize for falling short of your expectations for a comfortable and enjoyable stay. Your feedback is discussed with the appropriate individuals of our organization in an effort to improve our offerings going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Showed up only to have no staff in the office so we tried the phone even though three other people had been trying previous to us. We found another hotel/motel
Business response:
The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, so we truly regret the inconvenience caused. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you and earn your highest marks. Sincerely, Hotel Management
Paid/Reserved King Bed - non smoking, got queen and smoking- awful smell. Bad news
Business response:
Thank you for taking the time to post your feedback. We are sorry we were unable to accommodate with a room of your choice. We offer no excuses for this mix-up, and we apologize for the inconvenience. We hope you will choose us again so we can accommodate you with the room of your choice. Sincerely, Hotel Management
not recomended!!! waste of money!!! thats it
Business response:
Jason, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Convenient location but disappointing stay The room was a disappointment. The bed cover was stained, the curtain had holes on it. The furniture and decor was old and worn. The worst part was the smoke smell even though we had a non smoking room. The parking had some vandalized cars. Not a safe feel. The receptionist was very friendly and professional.
Business response:
Joe, thank you for taking the time to review our hotel. We’re glad to know you were pleased with the service provided by our staff and that our location was ideal for your needs. However, we apologize for the difficulties you encountered in your room. Please be assured that we have discussed your observations with our housekeeping team, and we’re also working on our protocols in order to prevent such situations from happening again. We hope you will give us a chance to redeem ourselves the next time you are in this area. Si... read more
This hotel is a fraud! I was charged for one night and they charged my credit card. 1 hour later I received a call from the hotel saying they cannot honor the booking and they will cancel it. I was not given any refund for a cancellation from their end. I was charged and did not receive any room. I had to get accomodation elsewhere. Fraud hotel, please refrain from booking.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the mix-up regarding your bill. Please contact our General Manager directly if you would like to provide more information to further discuss your charges. Thank you again for your feedback, and we hope you will consider staying with us again in the future. Hotel Management
Terrible Experience Microwave oven in my room was not in working condition There is no way to get ice Hotel staff is not experienced Lot of homeless around the hotel
Business response:
Thanks for being our guest. We sincerely apologize for falling short of your expectations for a perfect stay However, we apologize for the maintenance issue and your feedback is discussed with the concerned team to do the needful. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Room smelled of smoke. Sheets had cigarette hole burns in them.
Business response:
We apologize for the smoke smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we're sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Sincerely, Hotel Management
No sheets on the bed when I checked in. A/C not working, no one committed to fixing it. Outside temperature was 90 degrees F. I would not stay here again.
Business response:
We apologize and sincerely regret the inconvenience you encountered in your room while you were here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments in an effort to improve our service and facilities moving forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.