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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
American Horror Story Horrible no frills. Front desk could care less about service.
Business response:
Thank you for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for the feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
The worst experience ever. No one here at the desk I waited 20 mind. No breakfast and cold service
Business response:
We are sorry for the disappointment you had with our grab-and-go breakfast as well as with our front desk. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I arrived at the Hotel and was informed it was overbooked. Expedia. Could only refund me and offer a property 22 mi away. I received no compensation at 12pm .I slept in my car. Because I had a 4am very important meeting.
Room was not cleaned when I entered as I could see yet to be replaced bed covers an trash left by previous guest. This was around 10 PM on a Friday night. The staff meanwhile tried to find a room for me using a hand written document which identifies which rooms were free!!! Finally I was given an alternate room. I was about to enter the new room provided and to my disbelief I could see stuff such as suit cases , bags, dresses on the bed. Yes, the alternate room already had a guest and luckily we never got to see each other s... read more
Business response:
thank you for being our guest. Although we try to strive to deliver guests with an excellent stay, we apologize this wasn’t your experience. We regret the inconvenience you encountered in your room and that we couldn’t deliver you a clean and comfortable stay. Your feedback highlights the area of development, so it is discussed with the concerned individuals in an effort to improve our future guest experience. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Very rude The office staff was rude and unprofessional My husband has health issues and asked to use the restroom and was denied.
Business response:
Theresa, we cannot apologize enough for the service issue you encountered here. Your comments have been shared with the concerned team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Huge disappointment Front desk person at check in gave us a hard time. Wouldn't let Jon check in because it was my email. Then he sent us to one room, imagine the surprise of the folks in bed when we walked in. Went back to him and said it was already taken. He finds another room. This is not the room we reserved. Phone didn't work, WIFI does not work. No ice machine. People smoking outside our window in a no smoking section. We have always stayed at Extended Stay whenever it is available. No more
Business response:
Barbara, thank you for your feedback. Please accept our apologies for the mix-up with your reservation and for the difficulties you experienced during your stay. We assure you that we have discussed your feedback with the concerned teams, and we’re also reviewing the whole situation in order to prevent such incidents from happening again in future. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
I arrived late at night which was how my travel plans were set up. When I got there the lady told me they did not have my reservation. When I showed her my confirmation her exact words were "that does not mean anything to me". She eventually got me a room but attitude was poor when about everything.
Business response:
Eric, thanks for choosing us. We offer our sincere apologies for the reservation issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.