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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathroom light was not working when I checked in. No response to the phone call from the room. The property proudly displayed "breakfast included" on its site. The "breakfast" consisted of cereal bars in basket and nothing else. Not even coffee or tea. The room next to mine was very noisy and that went on for the entire night.
Business response:
DearGuest, Thank you for your valuable feedback. We sincerely apologize for the challenges you faced during your stay and recognize your disappointment regarding the limited breakfast options. Your observations are greatly appreciated, and we will share them with our team to enhance service responsiveness and improve the overall guest experience. We hope for the opportunity to provide a better stay in the future. Sincerely, Hotel Management
Terrible
Horrible Rooms The rooms were dirty and smelled bad. The floors underneath the bed were especially dirty and there were candy, garbage, and even a forgotten sock from a previous customer, making it obvious that the room hadnt been properly cleaned in some time. The sheets were stained and dirty as well. I would not recommend anyone to stay at a place like this. They need to focus on their housekeeping.
Business response:
Dear Guest, Thank you for your feedback. We are sorry to hear your room did not meet expectations, particularly in terms of cleanliness and presentation. While our team strives to maintain a welcoming and well-kept environment, it is clear we fell short during your visit. Your comments are being shared with our housekeeping leadership to ensure better attention to detail moving forward. We are committed to making meaningful improvements and genuinely hope you will consider giving us another opportunity to provide you with th... read more
After turning on the lights
Business response:
Dear Guest, Thank you for your feedback. We apologize for not meeting your expectations. We hope to have another opportunity to offer you the exceptional hospitality you deserve every time you stay with us. Sincerely, Hotel Management
Noisy neighbors. Horrible bed/pillows.
Business response:
Dear Guest, Thank you for your feedback. We're sorry that your rest was disrupted by noise and that the bedding did not meet your expectations. Your comfort is important to us, and we will use your comments to address these concerns and improve the guest experience. Sincerely, Hotel Management
The bed was horrible
Business response:
Dear Guest, Thank you for sharing your experience. We’re sorry that the bed did not meet your comfort expectations. Your feedback is important, and we will review this with our team to ensure a more restful stay for future guests. Thank you for bringing this to our attention. Sincerely, Hotel Management
We saw bugs
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second chance to deliver the outstanding experience you should always e... read more
Places in absolute dump ass for a blow dryer which is supposed to be in the room was included I've read the reviews all they do is apologize but it's the same old story over and over I wouldn't stay here for the last place on Earth
Business response:
Dear Guest, Thank you for your valuable feedback. We sincerely apologize for not meeting your expectations and fully understand the disappointment this has caused. Your concerns are being taken seriously, and we are actively working to address these issues to ensure they do not recur in the future. We appreciate you sharing your thoughts with us, and we hope to provide you with a significantly improved experience in the future.Sincerely,Hotel Management
La proipiedad está en mal estado, mi cuarto olía a cigarro, dejé un depósito de $100dls porq te lo piden, y me lo cobraron tuve que hablar para que me lo devolvieran, afuera d EMI cuarto, ropa vieja, tirada, parecía espacio de Homeless. Para unas horas estuvo bien, solo falta en vdd limpieza y mantenimiento.
Business response:
Dear Guest, Thank you for providing us with feedback on your experience. Please accept our sincere apologies for the challenges you experienced during your recent visit. Maintaining a comfortable and stress-free environment is one of our top priorities, so we genuinely regret the issues you described. We are addressing these concerns with our housekeeping and maintenance teams to ensure improvements are made. Your feedback is invaluable, and we sincerely regret the discomfort and frustration this caused during your stay.Sinc... read more
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,311 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.