This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Places in absolute dump ass for a blow dryer which is supposed to be in the room was included I've read the reviews all they do is apologize but it's the same old story over and over I wouldn't stay here for the last place on Earth
Business response:
Dear Guest, Thank you for your valuable feedback. We sincerely apologize for not meeting your expectations and fully understand the disappointment this has caused. Your concerns are being taken seriously, and we are actively working to address these issues to ensure they do not recur in the future. We appreciate you sharing your thoughts with us, and we hope to provide you with a significantly improved experience in the future.Sincerely,Hotel Management
La proipiedad está en mal estado, mi cuarto olía a cigarro, dejé un depósito de $100dls porq te lo piden, y me lo cobraron tuve que hablar para que me lo devolvieran, afuera d EMI cuarto, ropa vieja, tirada, parecía espacio de Homeless. Para unas horas estuvo bien, solo falta en vdd limpieza y mantenimiento.
Business response:
Dear Guest, Thank you for providing us with feedback on your experience. Please accept our sincere apologies for the challenges you experienced during your recent visit. Maintaining a comfortable and stress-free environment is one of our top priorities, so we genuinely regret the issues you described. We are addressing these concerns with our housekeeping and maintenance teams to ensure improvements are made. Your feedback is invaluable, and we sincerely regret the discomfort and frustration this caused during your stay.Sinc... read more
It seems this hotel is being improved but has a long way to go. Breakfast was a little muffin and granola bar and coffee to go. We skipped the breakfast. It’s dirty around the building and stairwell. Kitchenette and bathroom are old but in working condition. Need a longer shower curtain as the water is leaking out. Had wifi and good and quiet ac. Gerald at the front desk was very pleasant and helpful.
Business response:
Dear Guest, Thank you for choosing to stay with us. We would like to express our sincerest apologies for not meeting your expectations regarding our accommodations and breakfast options. Your feedback has been forwarded to our housekeeping team for immediate attention and action. Furthermore, we will share your insightful comments regarding our breakfast offerings with our team leaders to explore potential enhancements. We sincerely hope that if your travels bring you back to the city, we will have the opportunity to provide... read more
I didn't realize that extended stay facilities can be so run down. My room, that I stayed in for less than 14 hours was dirty, cupboard doors missing, something gross on the mirror, hard bed, no bed spread or blankets, in need of paint touch ups and kinda scummy.
Business response:
Dear Guest, We’re sorry your stay did not meet expectations. Providing a clean and comfortable environment is our priority, and it’s disappointing to learn that we fell short. We appreciate your feedback and are addressing these concerns with our housekeeping and maintenance teams to ensure improvements are made. We hope you’ll consider giving us another chance in the future. Sincerely, Hotel Management
Absolutely no customer service etiquette! The staff was beyond rude and were not customer friendly extremely horrible customer service not only wit the associate that checked me in but the manager as well the next day . Never in my life have I had such terrible service from any hotel . I would never return to this sleazy motel .
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the service issues you encountered during your stay. Providing excellent customer service is a priority, and it is clear that we did not meet those expectations during your visit. We will be addressing your concerns with our team and management to ensure that all guests are treated with the professionalism and respect they deserve. Sincerely,Hotel Management
Terrible check in Tired needed all adults ids for some reason Like if we were some criminals or something No other hotel asked for all ids
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during check-in. Our intention is never to make guests feel uncomfortable, and we’ll review this with our team. We appreciate your patience and hope you’ll consider staying with us again in the future under better circumstances.Sincerely,Hotel Management
Huge hole in our couch. Room stank. Property is so dirty. No hair dryer, shampoo, or coffee pot and the bathtub was filthy.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We truly apologize for the issues you encountered during your stay. This is certainly not the experience we aim to provide our guests, and we deeply regret falling short in several areas. Your concerns are being discussed with our housekeeping and maintenance teams to address the condition of the room. We understand how important these details are and are committed to making immediate improvements to ensure a more pleasant stay for all our guests. Please give ... read more
it’s very bad, that’s our experienced in 5days of stayed.
Business response:
Dear Tetchie, Thank you for sharing your feedback. We regret that your experience did not meet your expectations during your stay. Your comments are important to us as we work to improve the guest experience. We would appreciate more details about your concerns so that we can address them appropriately and ensure a better experience for future guests.Sincerely,Hotel Management
Room wasn't available
Business response:
Dear Joyce, We would like to extend our sincerest apologies for not being able to provide you with a room. We fully understand the frustration and inconvenience this situation has caused you. We are grateful for your feedback, as it allows us to identify areas for improvement. We hope you will give us another opportunity in the future, as we would be honored to provide you with an exceptional experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.