This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Found dead mice in room
Business response:
Dear Meleenah, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Stay somewhere else..... One of my worst hotel experiences...checked in and the first room was under construction- no sheets on the bed, bathroom door off the hinges, tools in the room(8pm btw). 2nd room offered had not been cleaned after the previous guests had checked out. The employee offered me a free upgrade for my trouble...except the room he sent me to still had guests in it as i opened the door...4th room was finally "ok". Had I booked directly through the hotel i wouldnt have stayed, but it was prepaid and non-refun... read more
Business response:
Dear Chris, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Will Not Be Going Back Walked in the room it seemed like old building I had to ask for spray, but smell came back, someone had already used the hand soap, bathroom ceiling need a paint job or a wipe down, the tub was molded, chairs had food on them in cracks, curtains need changing, more lighting in room needed, dresser drawer had a missing drawer, floor was dirty my socks are proof, refrigerator not very clean/need new racks, stove needed more cleaning, room door handle needs a fix, offer more for breakfast
Business response:
DearMelissa, We acknowledge your recent feedback regarding your stay at our hotel, and we are genuinely sorry that your experience did not align with your expectations. As a provider of hospitality services, we are dedicated to delivering exceptional service and memorable experiences to our guests. Your feedback is highly valuable to us, and we are committed to taking appropriate measures to address the raised concerns, prevent future occurrences, and improve the overall quality of our services. We appreciate the opportunity... read more
lights did not work in room, dirty, and smell of Tabacco in rooms.
Business response:
Dear Christopher, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will address this immediately and genuinely appreciate your bringing this to our attention. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,H... read more
not what i expected. Loud noise at night, very old and beds were uncomfortable. Doors almost seem to break down if someone was to break in.
Business response:
DearTracy, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. As we look ahead, your feedback will be thoughtfully discussed with the appropriate individuals. It was a pleasure hosting your visit, and we hope to have another opportunity on your next visit to the city. Sincerely,HotelManagement
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.