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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Business response:
Dear Alejandra,Thank you for taking the time to share your review. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
First room was horrible smelt like cigarettes and had hella cigarette burns on the bathroom sink, luckily the nice lady at front desk switched us rooms, second room was clean smelt good only thing wrong was the door handle kept falling off and there was kids paint everywhere and scratches on the wall that I’m praying they not going to try and charge me for luckily I took pictures of everything so there’s a time stamp to prove all that stuff was not me
Business response:
Dear David,We apologize for the unacceptable conditions of your initial room and are pleased that our front desk staff promptly relocated you to a cleaner, fresher room. However, we regret that the second room still had maintenance issues. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences.Thank you for being our guest. We look forward to your next visit!Sincerely,Hotel Management
There was one staff member that was good when I checked in, the property is run down and has numerous activities happening in its parking lot. The room was very bare no end tables by the bed either side, no bedding for the pullout couch. When I asked for a blanket they didn’t have any. Not one garbage can was in the room asked for one they gave me a plastic bag. The property is not well kept, the lobby on more than one occasion smelled of marijuana, and again people hanging out in the parking lot constantly did not feel very... read more
Business response:
Dear Sabrina, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. Your candid feedback... read more
Not a pleasant stay Room was very sub par, no blankets on bed. Racks falling off wall. No shower curtain in bathroom to stop water from hitting outside shower. The whole place smelled like mold. Kitchenette with no accessories no coffee pot or microwave.shower stall walls covered in filth.
Business response:
Dear Guest, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. Your feedback has been noted, and we are currently implementing corrective measures within the relevant departments to prevent similar occurrences in the future. We look forward to the possibility of your return, allowing us the opportunity to provide you with an improved experience.Sincerely,Hotel Management
We couldn’t find anyone to check in for over 30 mins. We had to search around the property to find someone to help. They were not friendly. The room was not in good condition the walls were beat up and the roomed smelt horrible.
Business response:
Dear Kelsey, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. This does not align with our typical standard of service. We will address this with our team and identify potential solutions to enhance your future experiences. Thank you for bringing this to our attention. We aim to provide you with the excellent hospitality you deserve on your next visit. Sincerely,Hotel Management
Area around property is nice. Pictures of room are deceiving. Twice our key cards didn’t work. The second time was at 11pm. Office was locked and there was no answer on the phones for 40 min, even though they have a phone with instructions to call if after hours. When someone finally answered, he sounded half asleep, just asked for my room number and made a new key without bothering to ask for a name. Not very reassuring in the safety department. We left the next day even though we had another night booked.
Business response:
Dear Brittany, Thank you for bringing the room key issue you experienced to our attention. We sincerely apologize for any frustration this caused during your stay. Our guests' satisfaction and comfort are paramount, and we understand the importance of a reliable key card system. Your feedback is instrumental in helping us enhance our services, and we will look into this to prevent similar situations in the future. Your comfort is our priority, and we hope you'll consider staying with us again for a more trouble-free experien... read more
Old dirty and broken The room was dirty. The light in the bathroom did not work. The shelf on the wall was falling off if I put anything on it would’ve broken. The only convenient thing was parking was easy and it wasn’t very far from the airport. I would definitely not stay here again.
Business response:
Dear kimberli, Thank you for your review. We sincerely regret to learn about the issues you encountered during your stay with us and apologize for the inconvenience caused. Your feedback is invaluable in helping us improve. We will work with our team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. We hope to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely,Hotel Management
Worst stay It was run down, full of long term people who could afford only cheap accomodation. I didn’t check the reviews before I booked. Not in what I would call a good area. I couldn’t recommend it to anyone.
Business response:
Dear Christopher, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,142 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.