This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It seems this hotel is being improved but has a long way to go. Breakfast was a little muffin and granola bar and coffee to go. We skipped the breakfast. It’s dirty around the building and stairwell. Kitchenette and bathroom are old but in working condition. Need a longer shower curtain as the water is leaking out. Had wifi and good and quiet ac. Gerald at the front desk was very pleasant and helpful.
Business response:
Dear Guest, Thank you for choosing to stay with us. We would like to express our sincerest apologies for not meeting your expectations regarding our accommodations and breakfast options. Your feedback has been forwarded to our housekeeping team for immediate attention and action. Furthermore, we will share your insightful comments regarding our breakfast offerings with our team leaders to explore potential enhancements. We sincerely hope that if your travels bring you back to the city, we will have the opportunity to provide... read more
I didn't realize that extended stay facilities can be so run down. My room, that I stayed in for less than 14 hours was dirty, cupboard doors missing, something gross on the mirror, hard bed, no bed spread or blankets, in need of paint touch ups and kinda scummy.
Business response:
Dear Guest, We’re sorry your stay did not meet expectations. Providing a clean and comfortable environment is our priority, and it’s disappointing to learn that we fell short. We appreciate your feedback and are addressing these concerns with our housekeeping and maintenance teams to ensure improvements are made. We hope you’ll consider giving us another chance in the future. Sincerely, Hotel Management
Absolutely no customer service etiquette! The staff was beyond rude and were not customer friendly extremely horrible customer service not only wit the associate that checked me in but the manager as well the next day . Never in my life have I had such terrible service from any hotel . I would never return to this sleazy motel .
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the service issues you encountered during your stay. Providing excellent customer service is a priority, and it is clear that we did not meet those expectations during your visit. We will be addressing your concerns with our team and management to ensure that all guests are treated with the professionalism and respect they deserve. Sincerely,Hotel Management
Terrible check in Tired needed all adults ids for some reason Like if we were some criminals or something No other hotel asked for all ids
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during check-in. Our intention is never to make guests feel uncomfortable, and we’ll review this with our team. We appreciate your patience and hope you’ll consider staying with us again in the future under better circumstances.Sincerely,Hotel Management
Huge hole in our couch. Room stank. Property is so dirty. No hair dryer, shampoo, or coffee pot and the bathtub was filthy.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We truly apologize for the issues you encountered during your stay. This is certainly not the experience we aim to provide our guests, and we deeply regret falling short in several areas. Your concerns are being discussed with our housekeeping and maintenance teams to address the condition of the room. We understand how important these details are and are committed to making immediate improvements to ensure a more pleasant stay for all our guests. Please give ... read more
it’s very bad, that’s our experienced in 5days of stayed.
Business response:
Dear Tetchie, Thank you for sharing your feedback. We regret that your experience did not meet your expectations during your stay. Your comments are important to us as we work to improve the guest experience. We would appreciate more details about your concerns so that we can address them appropriately and ensure a better experience for future guests.Sincerely,Hotel Management
Room wasn't available
Business response:
Dear Joyce, We would like to extend our sincerest apologies for not being able to provide you with a room. We fully understand the frustration and inconvenience this situation has caused you. We are grateful for your feedback, as it allows us to identify areas for improvement. We hope you will give us another opportunity in the future, as we would be honored to provide you with an exceptional experience.Sincerely,Hotel Management
This property needs to be shut down. The room I had was HORRIBLE AND DISGUSTING. I had 2 days booked and checked out the next day. There was graffiti above the bathroom mirror, no dishes in the kitchenette, chairs repaired with tape. I woke went to the bathroom and a cockroach ran across my feet. I was seen the next day in the ER for contact dermatitis. The sheets on the bed caused a serious rash on my abdomen and back. I had to take Prednisone for 7 days!!! My birthday weekend was RUINED!! The staff was very helpful and und... read more
Business response:
Dear KIMBERLEY, We sincerely appreciate your feedback, although we deeply regret the distressing experience you encountered during your recent stay at our hotel. Please accept our most sincere apologies for the inconvenience this has caused. We take all guest comments seriously, especially matters of this nature, and understand the profound importance of maintaining a safe and comfortable environment for our guests. Our top priority is the well-being and satisfaction of our guests, and we are committed to addressing any conc... read more
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,311 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.