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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property needs to be shut down. The room I had was HORRIBLE AND DISGUSTING. I had 2 days booked and checked out the next day. There was graffiti above the bathroom mirror, no dishes in the kitchenette, chairs repaired with tape. I woke went to the bathroom and a cockroach ran across my feet. I was seen the next day in the ER for contact dermatitis. The sheets on the bed caused a serious rash on my abdomen and back. I had to take Prednisone for 7 days!!! My birthday weekend was RUINED!! The staff was very helpful and und... read more
Business response:
Dear KIMBERLEY, We sincerely appreciate your feedback, although we deeply regret the distressing experience you encountered during your recent stay at our hotel. Please accept our most sincere apologies for the inconvenience this has caused. We take all guest comments seriously, especially matters of this nature, and understand the profound importance of maintaining a safe and comfortable environment for our guests. Our top priority is the well-being and satisfaction of our guests, and we are committed to addressing any conc... read more
False Claims Taking a shower was a nightmare. Water spouting everywhere. I've been to two ESA hotels, and those people never answer the phone at the front desk. They always talk about their discounts. Which are hard to find.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. A well-functioning shower and exceptional service are crucial to a comfortable experience, and we regret that these aspects were not up to standard. Please know that we are addressing your concerns with our team to improve both the maintenance and uphold our high standards of service. We hope for the opportunity to provide you with a satisfactory experience during your next visit.Sincerely,Hotel Management
Not for single older people Key card didn’t work after I walked outside in the dark down three buildings. I went back to front desk and canceled my stay. I didn’t feel safe as a single older woman.
Business response:
Dear MICHELE, Thank you for providing your feedback. We sincerely apologize for the inconvenience you experienced with your room key. We will conduct a thorough review of this with our team to ensure improved operations regarding key card management in the future. Additionally, the comfort and safety of our guests are of utmost importance to us, and we deeply regret any difficulties you encountered. Please be assured that we have round-the-clock security measures in place to ensure the safety and well-being of all our guests... read more
Extremely noisy neighbor, low life people, marijuana smell everywhere, disnt seem safe at night , kids screaming and running in hallway and slamming doors all night.
Business response:
Dear marc, Thank you for your feedback regarding the concerns during your time with us. We understand the importance of providing a peaceful and comfortable environment for our guests and sincerely apologize for falling short in this regard. We take your feedback seriously and would like to let you know for future visits; our front desk is available to help make your stay as comfortable as possible. Additionally, the safety of our guests remains our foremost priority, and we would like to emphasize that we maintain round-the... read more
Waste of money Very low maintained property. So many things broken including the toilet that would rock every time you sit on it. Burn marks all over table, nasty property with cigarette butts all over but the worst thing was having to constantly smell weed and cigarettes from neighbors. Did not want to shower because the tub looked dirty. When you come into the property and there is a guard on duty it makes you wonder about the safety of your vehicle also but was actually happy he was there. Another disappointing thing was ... read more
Business response:
Dear Laura, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Your feedback will be shared with our team and utilized to drive future improvements. Also, it is common for guests to bring personal items to utilize in their suites, and hence, we offer complimentary hair dryers and toiletries upon request at the front de... read more
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.