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Extended Stay America - Sacramento - West Sacramento
- Hotels
- West Sacramento, CA
About this business
Location details
795 Stillwater Rd., West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The smell of the rooms was a little overwhelming. Everything else was great.
Business response:
Dear Kayla, Thank you for staying at our hotel and letting us know we have room for improvement. While we are pleased that your overall experience was pleasant, we apologize for the cleanliness issue and any oversight in your suite that kept it from being perfect. Our housekeeping team usually does a great job maintaining a clean and fresh room for every guest. Regrettably, this was overlooked during your stay. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Sincerely,Hotel M... read more
Would not stay here again
Business response:
Dear Heidi, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely, Hotel Management
Not very inviting. No coffee maker in the room.
Business response:
Dear Hanne, Thank you for being our valued guest and for posting your remarks online. We were happy to read that you enjoyed your stay with us, but we are sorry you felt your room did not have the amenities that you desired. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We would love the opportunity to host you again on your next visit to the area.Sincerely,Hotel Management
No comment The room insulation is terrible. Noisy!
Business response:
Dear Ike, Thank you for evaluating your recent stay; your comments are valuable to us. Our team strives to ensure an exceptional experience for each guest. Therefore, we are disappointed that your room did not meet your expectations and that several inconveniences led you to a less-than-favorable impression of our hotel. We appreciate you bringing these observations to our attention. Feedback like yours helps us as we strive to provide complete guest satisfaction. We hope you will give us another chance to provide you with t... read more
The room I was in (100) smelled of cigarette smoke in the worst way.
Business response:
Dear Taleah, Thank you for choosing us and sharing your comments. We apologize for not meeting our promise of providing clean and fresh accommodations. While our guest rooms are designated as smoke-free, there may be instances where this rule is overlooked. We are grateful for your notification and will take immediate action. Thank you for sharing your experience with us, and we hope to welcome you back soon.Sincerely,Hotel Management
We didn’t get any sleep due to the constant noise by other occupants. The room next door was blaring rap music, loud television and a long major fight between the occupants. The police needed to be called by management. We left at 4:00 am for our flight and got about two hours sleep. Next time we will pay more for a better hotel. Our room was $150.00 and not worth it at all.
Business response:
Dear John, Please accept our apologies for disrupting your stay caused by the noise disturbance from inconsiderate neighbors, and we regret that our team was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - West Sacramento
How is Extended Stay America - Sacramento - West Sacramento rated?
Extended Stay America - Sacramento - West Sacramento has a 3.6 star rating with 2,223 reviews.
When is Extended Stay America - Sacramento - West Sacramento open?
Extended Stay America - Sacramento - West Sacramento is open now. It will close tomorrow at 12:00 a.m.