Extended Stay America - Sacramento - West Sacramento

Business response:

John, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. Although you liked our associates we are sorry we missed meeting some of your expectations. We have shared your feedback with the appropriate team so that we can improve our future guest's experience. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management 

Business response:

Thank you for your recent return to Extended Stay America. It is wonderful to know we were able to provide you with another outstanding stay! We graciously appreciate your comments about our service. It was our pleasure having you visit with us, and we look forward to the next time. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review Extended Stay America. We glad to read you had an overall pleasant visit and liked most aspects of our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management 

Business response:

Colby, thank you for evaluating your stay with us. We apologize for the cleanliness and maintenance issues you experienced while you were here. Please be assured that we have discussed your feedback with the respective teams in order to be more diligent with our efforts moving forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management 

Business response:

Albert, thank you for returning to Extended Stay America. We're glad to know you loved your well-appointed room and that the service provided by Jose went a long way in making your stay a memorable one. We look forward to sharing your compliments with him. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Olanrewaju, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you found our location ideal for your needs. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management