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Extended Stay America - Sacramento - West Sacramento
- Hotels
- West Sacramento, CA
About this business
Location details
795 Stillwater Rd., West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The fridge in the room made so much noise that our dog bark each time it rattled and there are no ice makers. We asked if the maid service could come and make up the room, after 2 nights, while we were gone but they only do it ever 7 days. I asked for 2 extra towels from the maid but she said we had to take 2 towels to the from desk to get them replaced. That is not "extra" towels.
Business response:
Thank you for taking the time to review our hotel. We are sorry for the noisy refrigerator in your room and for the inconvenience it caused. We have shared the specifics with our engineering staff so they can make the necessary repairs. We also apologize for the service issues you encountered during your stay. We hope you will consider returning so we can show you the hospitality for which we are known. Sincerely, Hotel Management
Super friendly staff, The Beds were so soft , theres a lot of food and shopping around the hotel.
Business response:
Thank you for being our guest at Extended Stay America. Our team is so pleased to learn you enjoyed our ideal location, found your suite comfortable and our staff friendly and professional. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
The room was smelling like smoke. When I booked the regular room but you the gave the associate room.
Business response:
Thank you for posting a review of your visit. We're sorry for the smoke smell you experienced in your accommodations. Kindly note, we're a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
No cutlery or cups, breakfast was all ‘fake food’, no servicing of the rooms, noisy air con, keys often failed.
Business response:
Thank you for being our guest. We are sorry for the noisy air conditioning and regret the disappointment you had with our hotel policies. We would also like to share that the kitchenware is available at the front desk for cleanliness reasons and our associates would gladly provide them to you upon request. Also, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal f... read more
Frequently asked questions about Extended Stay America - Sacramento - West Sacramento
How is Extended Stay America - Sacramento - West Sacramento rated?
Extended Stay America - Sacramento - West Sacramento has a 3.6 star rating with 2,261 reviews.
When is Extended Stay America - Sacramento - West Sacramento open?
Extended Stay America - Sacramento - West Sacramento is open now. It will close tomorrow at 12:00 a.m.