This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - West Sacramento
- Hotels
- West Sacramento, CA
About this business
Location details
795 Stillwater Rd., West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was clean , shower was leaking water , room was noisy due to refrigerator
Business response:
Thank you for choosing Extended Stay America and taking the time to post your review. We are pleased to know you liked our well-kept property and had a pleasant visit, but we are sorry for the noise and maintenance issue you encountered. We appreciate your feedback and hope to see you again in the future. Sincerely, Hotel Management
The property outside was nice and clean but inside the rooms were clean but smelled not good
Business response:
Thank you for staying with us! We are pleased overall your stay was a pleasant one, but we are sorry for the odor issue you encountered in your room. We have shared your feedback with the housekeeping team to be more diligent in their work. Thanks again, and we hope to welcome you back in the future so that we can make it up to you. Sincerely, Hotel Management
Spacious room, had requested double beds ahead of time and when I got there there was none available ended up getting a king
Business response:
Thank you for the wonderful rating of Extended Stay America. We are glad to know you were impressed with the size of your room and had a great stay. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Hotel smelled very bad. We stayed Thursday to Sunday and never had our room serviced.
Business response:
Thank you for being our guest. Although we try to strive to deliver guests with a fresh environment, we apologize as this wasn't your experience. Your feedback for the odor is shared with the housekeeping team to do a deep cleaning of our property ensuring we are well-poised on your next visit. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely,... read more
When I mistakenly booked this hotel for a previous trip I had at the same time booked this hotel for the current trip. The difference between them and now is absolutely amazing! There was no smoke smell in the “smoke free” hotel where last time the smell was overpowering. The room was clean, no strangers came to the door knocking in the early hours of the morning and the tap water was fine for drinking. Also, right at check in, now, they tell you there is no daily room cleaning, last time we had no idea why we weren’t gettin... read more
Business response:
Sha, we appreciate your loyalty towards Extended Stay America and the wonderful feedback about your experience here. It was a pleasure knowing everything went well during your visit and that we could meet your expectations for an excellent stay. Your comments are highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - West Sacramento
How is Extended Stay America - Sacramento - West Sacramento rated?
Extended Stay America - Sacramento - West Sacramento has a 3.6 star rating with 2,261 reviews.
When is Extended Stay America - Sacramento - West Sacramento open?
Extended Stay America - Sacramento - West Sacramento is open now. It will close tomorrow at 12:00 a.m.