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Extended Stay America - Sacramento - West Sacramento
- Hotels
- West Sacramento, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
795 Stillwater Rd., West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had an awful smell and the hallway smells like smoke all the time.
Business response:
Thank you for reviewing your stay. Although you had an overall pleasant time, we are sorry for the odor issue you encountered. Your feedback has been shared with the housekeeping team to be more diligent in their work so that our future guests never encounter a similar issue. Please consider a return visit to our hotel so that we can make it up to you. Sincerely, Hotel Management
It was close to freeway and thr room had a bad odor.
Business response:
Thank you for being our guest. We are pleased to know you enjoyed our location and had a pleasant time with us, but we are sorry for the odor issue you encountered. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can make it up to you. Sincerely, Hotel Management
The room was spacious. Kind of had a funky smell to the room but it was clean. I did enjoy my stay here but didn't see fitness room but there wasn't one. Overall i would stay here again.
Business response:
Thank you for choosing Extended Stay America. We are pleased to know you enjoyed your accommodations and that you had a pleasant time with us. Thank you again for taking the time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management
Unfortunate stay for me; for all the "Non smoking" they advertise, the second floor could not have smelled more like smoke. In our room, 1) no room cleaning or restocking of shampoo or soap for any of the 5 days I was there. 2) The fridge knocks constantly, so when at 3:55 am on the first morning I heard extra knocking I finally got up to go see if there was something I could do about it. When I got to the fridge (next to the door) I realized the extra knocking was at the door. I looked through the peep hole to see a large m... read more
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are... read more
Room smelled like old cigarettes and the requested pot was given to me completely unwashed.
Business response:
Candace, thank you for reviewing your stay. We are sorry for the housekeeping issue you encountered while you were here and regret the inconvenience it caused. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Room had a very heavy smoker odur. I was not given an option for a non-smoking room. Silly me, I assumed all rooms were non-smoking these days, but that is not the case. I would have appreciated being asked if I wanted a non-smoking room. It was really uncomfortable to be smelling that all night.
Business response:
Thank you for reviewing your stay. We are sorry we were unable to accommodate you in the room of your choice and regret the inconvenience it caused. Your feedback will be used as a training tool to improve our service moving forward. We hope you will choose us back in the future so that we can give you the room that best meets your need. Sincerely, Hotel Management
Location,very quiet and clean room was comfortable
Business response:
Vinnie, thank you for choosing to stay at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our location close was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
Great place I love the service there how clean professional an nice the rooms are
Business response:
Brenda, thank you for being our guest at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Jessica, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - West Sacramento
How is Extended Stay America - Sacramento - West Sacramento rated?
Extended Stay America - Sacramento - West Sacramento has a 4.2 star rating with 1,430 reviews.
When is Extended Stay America - Sacramento - West Sacramento open?
Extended Stay America - Sacramento - West Sacramento is open now. It will close tomorrow at 12:00 a.m.