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Extended Stay America - Sacramento - West Sacramento
- Hotels
- West Sacramento, CA
About this business
Location details
795 Stillwater Rd., West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property is clean staff is not very friendly or knowledgeable we were charged twice for the room the elevator and hallways smell heavy of marijuana you need to ask for towels and bathroom amenities all in all it’s not really worth the price you pay
Business response:
Eddie, we apologize for the smell that impacted your stay with us. We have asked our housekeeping team that our property follows a deep clean. Moreover, for any financial queries, please reach out to our front desk, and be assured they will receptively assist you. We hope you will allow us the opportunity to restore your faith in our hotel on your next visit to this area. Sincerely, Hotel Management
It’s okay. I’ve stayed at this type of property before and it was clean and well kept. This one feels a bit run down. Not a bad location. Staff were friendly. If you can get at a good rate, stay. But lower your expectations. Weird smell. Like old Vegas casinos.
Business response:
Fletti, thank you for being loyal to our brand. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. We have taken note of your feedback and have shared it with the housekeeping team to be more diligent in their efforts going forward. On a positive note, we are pleased you liked our associates and found us to be a good value. We hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
You can tell that the building is old but we'll maintained. It has a rustic old hotel smell, but that's true of any old hotel. It's clean, the staff are friendly, and is super nice and maintained
Business response:
Diana, thank you for being our guest at the Extended Stay America. We are glad you had a comfortable stay and that you were impressed with our courteous associates. However, we regret if you had any inconvenience. We value your business and hope you will choose us again soon. Sincerely, Hotel Management
I like that it was a short drive away from food and plenty to do but far enough away to have a quiet night's sleep!
Business response:
Angelica, thank you for writing such a wonderful review of our hotel. We appreciate your nice comments about your comfortable room and our convenient location close to a variety of restaurants and shopping. All of us here at Extended Stay America look forward to seeing you again. Have a great day! Sincerely, Hotel Management
The fridge in the room made so much noise that our dog bark each time it rattled and there are no ice makers. We asked if the maid service could come and make up the room, after 2 nights, while we were gone but they only do it ever 7 days. I asked for 2 extra towels from the maid but she said we had to take 2 towels to the from desk to get them replaced. That is not "extra" towels.
Business response:
Thank you for taking the time to review our hotel. We are sorry for the noisy refrigerator in your room and for the inconvenience it caused. We have shared the specifics with our engineering staff so they can make the necessary repairs. We also apologize for the service issues you encountered during your stay. We hope you will consider returning so we can show you the hospitality for which we are known. Sincerely, Hotel Management
Super friendly staff, The Beds were so soft , theres a lot of food and shopping around the hotel.
Business response:
Thank you for being our guest at Extended Stay America. Our team is so pleased to learn you enjoyed our ideal location, found your suite comfortable and our staff friendly and professional. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - West Sacramento
How is Extended Stay America - Sacramento - West Sacramento rated?
Extended Stay America - Sacramento - West Sacramento has a 3.6 star rating with 2,313 reviews.
When is Extended Stay America - Sacramento - West Sacramento open?
Extended Stay America - Sacramento - West Sacramento is open now. It will close tomorrow at 12:00 a.m.