Extended Stay America - Sacramento - West Sacramento

Business response:

Thank you for posting a review of your visit. We're sorry for the smoke smell you experienced in your accommodations. Kindly note, we're a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

Sherman, thank you for returning to Extended Stay America. We're delighted to know our staff was able to provide you with excellent hospitality and that you and your four-legged friend enjoyed your time with us. It is always a pleasure to welcome you back, and we hope to see you again very soon. Sincerely, Hotel Management 

Business response:

Maya, thank you for posting a review of your stay at Extended Stay America. We are delighted you loved your well-appointed room and that you had a great time while you were here. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the noisy air conditioning and regret the disappointment you had with our hotel policies. We would also like to share that the kitchenware is available at the front desk for cleanliness reasons and our associates would gladly provide them to you upon request. Also, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal f... read more