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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Reasonable comfort, but not for an extended stay Pros: Reasonable, clean, fridge, microwave, TV, HVAC, everything worked! Free grab and go breakfast! Cons: Bare bones amenities, you get a bar of soap, no shampoo, etc. The dark carpet was not comfortable when bare foot.
Business response:
Dear Raymond, Thank you for reviewing your stay. We aim to welcome every guest to a clean, comfortable suite with excellent service and affordable prices. So, while we are happy we could meet some of your expectations, we are sorry for your disappointment with the amenities and the carpet in your room. We appreciate your constructive feedback we will use as a tool to enhance our service in the future. Thank you for choosing us, and we hope to have the opportunity to host you again. Sincerely, Hotel Management
Ok for a one nighter.
Business response:
Dear Erika, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
good
I found out from a tenant that several deaths had occured on this property over the last ten days. I found out that there have been several residents and employees have had or have COVID. I wish that I had been informed of that before I paid. Also, the floors are dirty. In front of the refrigerator was a very sticky spot about the size of a 12" circle. I never used the shower and made sure that I sanitized my hands after touching things. The morning that I was packing and preparing to leave there was a young man loitering in... read more
Business response:
Dear Christine, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this will help us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,327 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.