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Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 7:00 a.m. to 11:00 p.m. | |
Tue | 7:00 a.m. to 11:00 p.m. | |
Wed | 7:00 a.m. to 11:00 p.m. | |
Thu | 7:00 a.m. to 11:00 p.m. | |
Fri | 7:00 a.m. to 11:00 p.m. | |
Sat | 7:00 a.m. to 11:00 p.m. | |
Sun | 7:00 a.m. to 11:00 p.m. |
The floor was very diry and there were stains on the sink and tub. Other than that our stay was nice and McDonald's is conveniently close by.
Business response:
Dear Lia, Thank you for staying with us. It is glad to know you had a pleasant time and were pleased with our location near McDonald's. However, we apologize that our housekeeping staff overlooked some areas in your room preparations that do not meet our standards; therefore, we are very disappointed that this was your experience. We have noted your observations and concerns and are working on improving the mentioned spots. Also, the team is instructed to double-check the rooms before being allocated to the guest. Please all... read more
Dirty Towels and Garbage should be taken out by the guest, the cleaners are just going to point you to the trashbins.
Business response:
Dear Jonathan, Thank you for the feedback; we are sorry about the cleanliness issue and the service you received from our housekeeping. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen and towel exchange service at the front desk. In response to your feedback, we will ensure our front desk staff communicates our services and amenities during arri... read more
The kitchen and bathroom were clean, but the carpets were stained. The mattress and pillows were below average. The description listed "free breakfast" and "coffee pots in room". In actuality, you had to request the coffee pot from housekeeping, and the breakfast was just muffins. So if you're short on funds keep the cost of buying breakfast in mind. The biggest problem was with the staff. They were nice enough, but didn't seem to know what was going on. They scanned my license on checkin, but when the barcode on the back di... read more
Business response:
Dear Marissa, Thank you for choosing our hotel during your recent visit to our area. We aim to deliver outstanding service with great amenities; therefore, we apologize for not meeting your expectations. We have noted your concerns as we continuously strive to improve our services. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincerely,Hotel Management
Reasonable comfort, but not for an extended stay Pros: Reasonable, clean, fridge, microwave, TV, HVAC, everything worked! Free grab and go breakfast! Cons: Bare bones amenities, you get a bar of soap, no shampoo, etc. The dark carpet was not comfortable when bare foot.
Business response:
Dear Raymond, Thank you for reviewing your stay. We aim to welcome every guest to a clean, comfortable suite with excellent service and affordable prices. So, while we are happy we could meet some of your expectations, we are sorry for your disappointment with the amenities and the carpet in your room. We appreciate your constructive feedback we will use as a tool to enhance our service in the future. Thank you for choosing us, and we hope to have the opportunity to host you again. Sincerely, Hotel Management
Extended Stay America - Sacramento - White Rock Rd. has a 4.1 star rating with 1,218 reviews.
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.