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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Dirty Towels and Garbage should be taken out by the guest, the cleaners are just going to point you to the trashbins.
Business response:
Dear Jonathan, Thank you for the feedback; we are sorry about the cleanliness issue and the service you received from our housekeeping. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen and towel exchange service at the front desk. In response to your feedback, we will ensure our front desk staff communicates our services and amenities during arri... read more
The kitchen and bathroom were clean, but the carpets were stained. The mattress and pillows were below average. The description listed "free breakfast" and "coffee pots in room". In actuality, you had to request the coffee pot from housekeeping, and the breakfast was just muffins. So if you're short on funds keep the cost of buying breakfast in mind. The biggest problem was with the staff. They were nice enough, but didn't seem to know what was going on. They scanned my license on checkin, but when the barcode on the back di... read more
Business response:
Dear Marissa, Thank you for choosing our hotel during your recent visit to our area. We aim to deliver outstanding service with great amenities; therefore, we apologize for not meeting your expectations. We have noted your concerns as we continuously strive to improve our services. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincerely,Hotel Management
Reasonable comfort, but not for an extended stay Pros: Reasonable, clean, fridge, microwave, TV, HVAC, everything worked! Free grab and go breakfast! Cons: Bare bones amenities, you get a bar of soap, no shampoo, etc. The dark carpet was not comfortable when bare foot.
Business response:
Dear Raymond, Thank you for reviewing your stay. We aim to welcome every guest to a clean, comfortable suite with excellent service and affordable prices. So, while we are happy we could meet some of your expectations, we are sorry for your disappointment with the amenities and the carpet in your room. We appreciate your constructive feedback we will use as a tool to enhance our service in the future. Thank you for choosing us, and we hope to have the opportunity to host you again. Sincerely, Hotel Management
Ok for a one nighter.
Business response:
Dear Erika, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
I found out from a tenant that several deaths had occured on this property over the last ten days. I found out that there have been several residents and employees have had or have COVID. I wish that I had been informed of that before I paid. Also, the floors are dirty. In front of the refrigerator was a very sticky spot about the size of a 12" circle. I never used the shower and made sure that I sanitized my hands after touching things. The morning that I was packing and preparing to leave there was a young man loitering in... read more
Business response:
Dear Christine, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this will help us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 4.1 star rating with 1,214 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.