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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Two lights fixers were broken one had no shade. They came knocking m the door to place a device in the room without notification or even calling the room should have been done before or after customer checked in or checked out. Other then that is the as fine
We reserved a room with 2 beds but when arrived, there was only rooms available with 1 bed. We still enjoyed the stay but would have preferred 2 beds.
Business response:
Dear Berta, Thank you for selecting Extended Stay America during your recent visit to the area. While we are pleased to learn how much you enjoyed your stay, we regret that the room type you requested was not available. Please know thatwe do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to th... read more
The bed was small. Only 2 double beds. Need to uograde it to queen bed. The receptionist was insisting that double bed us bigger than the queen bed. The breakfast on tge go was bad. No coffee creamer fir the coffee, has only 2 small cupcakes left & snack bars for 4 pax.
Business response:
Dear Ann, Thank you for being so specific in evaluating our hotel. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate team. Hence, they know our guests' wishes regarding breakfast choices, which helps them determine future options. We hope to host you again whenever your tr... read more
I love the fact that you have your own cooking space too many homeless people come on the property
It was great, thank you!
Business response:
Dear Jessica, Thank you for your candid review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. Thank you for staying at Extended Stay America, and we hope you choose to create more great memories with us whenever your travels bring you back!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,364 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.