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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
2.5/5 overall experience. The room was clean enough. The sink facet was old/rusty broken in spots. The bath drain was also broken. Our door was ALSO broken. We got locked in the room twice and locked out three times. Were told to just yank the handle really hard every time we said anything. Room was pretty clean so that was a plus. Front desk lady was not the nicest person in the world either. There's also no coffee maker, blow dryer, shampoo/conditioner, or anything you needed for a kitchen in the room. You'd have to ask th... read more
Business response:
Dear Brynna, We appreciate your feedback and are glad you found the room clean. We apologize for your issues with the sink faucet, bath drain, and door. Your comments will be shared with our team for improvement. We do provide amenities like coffee makers, blow dryers, and kitchen items upon request to ensure your comfort. We're sorry for any inconvenience you experienced and hope to have the opportunity to welcome you back for a more seamless stay in the future. Thank you for staying with us.Sincerely,Hotel Management
One night stay for a wedding Check in was rather cumbersome and time consuming, however the room was comfortable and very quiet. While we didn't need the full kitchen I see how it would be very convenient under different circumstances. Parking was plentiful, even on a Saturday night.
Access of the location
Business response:
Dear Nerio, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay and apologize for any inconveniences you may have encountered. We value our guest's feedback as we continually strive to grow and improve our guest services. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hotel Management
Nice
Business response:
Dear Buu, Thank you for being our guest and your wonderful feedback! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate you noticing our efforts. We hope you will visit again the next time you are in the area. Sincerely,Hotel Management
The floor was very diry and there were stains on the sink and tub. Other than that our stay was nice and McDonald's is conveniently close by.
Business response:
Dear Lia, Thank you for staying with us. It is glad to know you had a pleasant time and were pleased with our location near McDonald's. However, we apologize that our housekeeping staff overlooked some areas in your room preparations that do not meet our standards; therefore, we are very disappointed that this was your experience. We have noted your observations and concerns and are working on improving the mentioned spots. Also, the team is instructed to double-check the rooms before being allocated to the guest. Please all... read more
The place smell bad there for was dirty
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,309 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.