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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Stayed in the area before. Convienent to freeway and dining
Business response:
Jim, thank you for returning back to Extended Stay America. We are glad to know you were impressed with our ideal location close to many places and that you had a great stay here. It was a pleasure having you, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Janay, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Hotel is tired, needs a complete cleaning. I got up at 4:00am because I couldn’t lay on that mattress any longer.
Business response:
Earl, thank you for your review of our hotel. We're sorry for the difficulties you experienced during your stay with us. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Please be assured that we have shared your feedback with our housekeeping team, and we will be more diligent with our efforts moving forward. We hope to have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Keep looking The location was not the best, random people walking around outside. I left my car park up front since I felt it was safer. I asked for a late check out and the lady said 12 o' clock was the latest check our so I said ok. I had two different staff knock on my room door regarding when I was checking out making getting some sleep extremely hard. Won't be staying her again.
Business response:
Thank you for being our guest. We are sorry for the difficulties you during your stay and for the poor service you received from our staff. Please know that we work very closely with the local Police Department to ensure a safe and secure environment around our hotel. Also, your comments have been discussed with our entire team, and we will be diligent moving forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Business response:
Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Noisy and close to the freeway. Room itself was ok, but not great.
Business response:
Camille, thank you for being our guest. Although we are glad overall you had a pleasant stay, we are sorry the noise from the highway compromised your experience. On your next visit, please let us know at our front-desk so that we can allocate you a room in the quieter parts of the hotel. We appreciate your feedback and hope you will come back to see us again soon. Sincerely, Hotel Management
The hotel we made reservations for overbooked and we needed a new hotel at 10pm at night. The hotel staff was understanding and friendly!
Business response:
We appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you this time. Nonetheless, we have discussed your comments with our team, and we have altered our procedures so this does not happen again. We hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,364 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.