This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
It seemed OK at first but the more time in the room you realize that it has not been renovated in any way for a very long time. Cigarette stains on the bathroom sink. The stiffest bed I have ever tried to sleep in. Walkways & sidewalks dirty & stained. You could see the staff probably works hard to keep it up, just not good enough. Even though, for the price it was still a good deal.
Business response:
Greg, thank you for being our guest. We are sorry we missed meeting some of your expectations and for the cleanliness issues you had in your room. We are addressing this matter with our housekeeping associates immediately to take corrective actions so that it does not happen again. We hope you will consider giving us another opportunity to serve you again in the future. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Business response:
Kindra, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Edwin the manager was really great. Downfalls of the hotel: I stayed for 12 days, the room was never serviced on the day it was supposed to be; one of the burners on the stove didn’t work and the other was pretty weak; bed is really uncomfortable and the three pillows provided are really flat; dishes and minimal cookware provided, but no way to clean them (no dish soap or sponge); shouldn’t advertise that breakfast is provided, granola bars, oatmeal, and muffins don’t really count as breakfast.
Business response:
Thanks for being our guest. We are glad to read you liked our overall service and some aspects of our hotel. However, we are sorry for not meeting all of your expectations and regret the inconvenience caused. We would also like to inform you that, to respect the privacy of our long-term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. Your feedback is appreciated as it will help us improve our service and facilities moving forward... read more
Good Stay The AC unit would not cool the room down due to the heat. Staff was helpful, however did not offer any additional amenities for the room.
Business response:
William, thank you for being our guest at Extended Stay America. We are pleased to know you liked the service provided by our courteous staff and had a nice stay here. Your feedback with regards to HVAC unit has been discussed with our maintenance team, and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
The from parking lot is over ran by cockroaches at night.
Business response:
Thank you for staying at Extended Stay America. Although you had a nice stay here, we are sorry for the cleanliness issue you experienced and the inconvenience it caused. Your concerns will be discussed with our housekeeping team to be more diligent with their work so that our future guests never experience the same. We hope to have an opportunity to host you again so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,364 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.