This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Excellent attentive nice staff. Staff was more than helpful. Room clean and quiet which was a good thing because my wife needed rest after surgery.
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know our location was convenient for your needs and that you were impressed with the exceptional service provided by our staff. I have shared your concern in regard to the room with my maintenance team to ensure it is fixed immediately. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, General Manager
extremely dirty carpets. do not feel comfortable or able to relax in such a dirty room.
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. We regret the inconvenience caused and hope you will consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
Business response:
Imani, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
The Staff was wonderful...!!
Business response:
Leslie, thank you for writing such a lovely review about your experience at Extended Stay America. We are thrilled to read about the great service you received from our staff and how their actions exceeded your expectations. Please be assured I will share your compliments with my team. Your feedback is much appreciated, and we look forward to your return visit soon. Sincerely, General Manager
Business response:
Kiranjit, thank you for staying at Extended Stay America. We are glad to know we were able to impress you with our service and facilities. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
It was nice comfortable stay for both me & my husband
Business response:
Thank you for being our guest at Extended Stay America - Sacramento - White Rock Rd. We take great pride in providing comfortable facilities and review like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you and your husband back soon. Sincerely, General Manager
Having a studio-style room is awesome!
Business response:
Wow - Daniel, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America - Sacramento - White Rock Rd., and we look forward to welcoming you back soon. Sincerely, General Manager
Would not "Extend my Stay Here" It was a non smoking room but as soon as you walked in it reared of cigarettes but the lady in the front had horrible customer service like I was interrupting her sleep or something so I blasted the AC all night and decided sleeping frozen was better then having to deal with her attitude. Also I could not locate any breakfast area so I had to result to going next door to McDonald's. I guess that's the kind of service you get when you book last minute. I wasn't worried about the area until I wa... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you and your family should always expect from us. Sincer... read more
Business response:
Ronisha, thank you for staying with us and taking the time to share your review. Our goal is to maintain the standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 4.1 star rating with 1,214 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.