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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Lots of homeless people around, arguing in adjacent rooms that made me feels unsafe.
Business response:
Paula, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Jeannine, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Nice hotel
Business response:
Judel, thanks for taking the time review our hotel. We are delighted to know you liked our well-maintained property and enjoyed your stay with us thoroughly. On behalf of everyone here at Extended Stay America, we invite you to visit us again soon. Sincerely, Hotel Management
Business response:
Brad, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Satisfied Guest You have a professional and courteous staff. Your rooms are convenient and comfortable. Thank you for your Service. Merry Christmas to you and your families.
Business response:
Marci, thank you for sharing your wonderful experience. We are pleased to read you had an enjoyable stay here and that you received an excellent service from our staff. Your compliments have been shared with the entire team for a job well-done. Merry christmas to you and your family too from all of us at Extended Stay America. Sincerely, Hotel Management
There were no toiletries.
Business response:
Tim, thank you for staying with us and for the feedback. We are glad to read you liked the had an overall pleasant stay. However, we are sorry you were unhappy with our hotel policy. Thanks once more for being our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Good after we understood the system. The motel room with a kitchenette is comfortable, but not fancy. The room contains nothing a regular motel room contains. But, at the desk you may obtain a hair dryer, glasses and cups, plates etc. to make your stay comfortable. Towels may be exchanged and the room is not cleaned daily. The staff is friendly and accommodating.
Business response:
Cheyenne, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better visit in the near future. Sincerely, Hotel Management
Overall poor place to stay Upon check in there was an issue with the Booking of the room and the young lady working there told me I had to go outside in the cold till I figured out what was wrong when I asked her if she had a room anyway that I could book and she stated they were all booked up. I in turn went outside and tried to figure out what we t wro g with my initial booking I found they actually had rooms and I was able to book a room for our stay. After receiving the room we were directed to our room on the way there ... read more
Business response:
Phil, thank you for sharing your review and the details surrounding your stay. We appreciate you bringing these issues to our attention and assure you that corrective measures will be taken. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was our pleasure serving you this time, and we hope you will give us another chance ... read more
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,364 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.