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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Safe ,Clean, and Comfortable The hotel was great. The staff was friendly.And great value.
Great for Extended Stays My family & I just moved back from Europe, my husband started work at his new company before we found our new home . We stayed for about a month & had a positive experience with the Staff & our room. The room was clean & sell set up. The free WiFi worked great for us. Housekeeping was friendly & efficient. The front desk was always helpful & friendly. Only issue would be some sketchy fellow guests but that is not the hotels fault. The hotel is economical with a little kitchen & fridge + freezer . We ... read more
Business response:
Davila - Thank you for taking the time to write a review of your stay. I'm glad that our staff provided you with such great service and that you liked our hotel's location. As well, it is wonderful to read that you enjoyed your room, especially the kitchen. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Good stay. Stayed at the hotel one night for softball tournament. Staff was friendly and very helpful. Hotel was clean as well as the rooms. Hotel was located not far from several dining places. Room also had kitchen where we could buy food and cook if we were going to stay for a few days and save some money. Only downside of stay was "grab and go breakfast". It was not out when we left for game in morning and was put away or not out still when we got back two hours later. And the hotel doesn't advertise it as "grab and go" ... read more
Business response:
Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding the level of cleanliness throughout hotel and how much you enjoyed your room, especially the kitchen. We look forward to seeing you in the future, should your travels bring you back to our area.
Great place I had to stay in Sac for a night. This place was easy to book, find, and stay at. It was exactly what I was looking for at the perfect cost!
No clean room took my deposit wouldn’t give it back did not stay there due to no clean rooms and urine in the elevator it was so discusting I could not stay there with my daughter never stay there!!!!!
Business response:
Dear Guest, Every guest deserves a respectful experience and comfortable accommodations, and situations like this are never the intention of our property. Maintaining a high standard of cleanliness is of utmost importance to us, and we are committed to ensuring that our team pays greater attention to this aspect moving forward. Our team would truly value another opportunity in the future to provide the welcoming stay that should have been provided from the start. Sincerely, Hotel Management
Our King room was not ready yet when we tried to check in at 2:30pm. I checked the check-in time and it was 3pm, so I understand we had arrived early. I was told I could downgrade to a queen room that was available immediately for a discounted rate and ended up being charge the same price for the King room we had reserved. The heater took 45 minutes to turn on and the room was not a suite. It was a small queen room with a kitchenette. There was paint flaking throughout the room and it did not look well kept at all. The pictu... read more
Business response:
Dear Guest, We understand the frustration caused by the room not being ready and the confusion with the available accommodations. Your comments regarding the condition of the room and discrepancies between the advertised images have been noted and shared with the appropriate teams. Our maintenance team will inspect the heater to ensure it functions properly, preventing inconvenience for future guests. Feedback like yours is valuable in helping us improve both the guest experience and the accuracy of the information we provid... read more
I was charged for my room twice. When I booked through Hotels.com, I paid for a room with a king bed. When I got to the hotel I was told the king room wasn’t available because it had no curtains. I was given a single room and the front desk charged me an additional 2 nights. When I addressed this with the front desk later that evening, I was told by staff that at Extended stay that they would contact Hotels.com and have the original rate for the king room refunded. Extended Stay did not do this. Or even follow through. When ... read more
Business response:
Dear Guest, We want to express our gratitude for sharing your review and selecting our hotel for your stay. We sincerely apologize for the inconveniences you experienced during your time with us. Your feedback is invaluable, and we are committed to sharing this with our team. Sincerely, Hotel Management
No pillows in the room. Someone broke in at 3.30 am in the hotel and set the fire alarm which went on ringing for next 30 minutes. Very poor breakfast given in the morning.
Business response:
Dear Guest, We regret that your visit was impacted by unexpected disruptions and unmet expectations. A restful night and a sense of ease are essential, and we understand how unsettling late-hour disturbances and missing comforts can be. It is also disappointing to learn that the morning offering did not provide the start you anticipated. Your feedback has been forwarded to management team. We appreciate your candor, as it helps us identify opportunities to improve consistency and comfort. We hope you will consider allowing u... read more
If I could give this place less stars I would, if your definition of breakfast is muffins and nutrigrain bars with no options for any kind of Protien, juice or punch then you’ll like the breakfast here lol. The bathroom was dirty and had dirt and hair on the shower floors and walls, a left over bar of soap in the top right corner of the shower from the guest before us, the floor around my bed was dirty and seemed to have illegal substances left over on it as well. The top lock on my door was broken and wouldn’t lock all the ... read more
Business response:
Dear Guest, Please accept our sincere apologies for the inconvenience and frustration you encountered during your time with us. We regret that your visit did not provide the level of comfort and reassurance you anticipated. Providing an environment that feels secure and well-maintained is important to us, and it is concerning to learn that your stay caused disappointment. Your observations have been carefully noted and will be shared with our team to help ensure our accommodations and shared spaces consistently meet expectat... read more
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is closed now. It will open at 7:00 a.m.