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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Terrible!! The hotel and your app is the most scamming hotel app that I’ve ever used. Always shows there’s availability for rooms and once we arrive to our paid for hotel, it’s either disgusting or they sell our hotel room and are left without a room.
Business response:
Dear Guest, Thank you for sharing your experience. We regret to learn that your visit did not meet expectations, and we understand how upsetting it can be to encounter difficulties after making travel arrangements. Guest confidence and clarity throughout the reservation are very important to us. Your comments have been documented and will be shared with the appropriate teams to help improve consistency and communication moving forward. We value all feedback, as it helps us identify opportunities to better serve future visito... read more
The room was neglected. The front desk was always abandoned, no one answered my call or rings. I was trying to see if I could get footage of the parking lot since my car was scraped. Awful service will never be staying at this location. Also check your statement I was over charged and not given a recipient.
Business response:
Dear Guest, We are sorry to hear about your concerns regarding your recent visit to our hotel. Please accept our apologies for the service issues you encountered at the front desk and, most notably, for the unpleasant incident that transpired with your vehicle. We aim to ensure the highest level of service and care for our guests and their property. Your input is valuable to us, and we thank you for bringing this matter to our attention. Moreover, we understand the frustration you encountered due to the billing-related issue... read more
When we arrived at the hotel to check in we were told they had no rooms available even though we had a confirmed booking through hotels.com. The clerk told us that if rooms are booked on any of the online sites they don't consider it a valid booking.
Business response:
Dear Guest, Thank you for sharing details from your recent experience. We understand how disappointing it can be to encounter unexpected difficulties after making advance travel plans, and we regret the confusion you faced upon arrival. Clear communication and coordination between reservation sources and on-site operations are important to a smooth check-in experience. If your reservation was made through a third-party prepaid booking site, we kindly ask that any financial or billing-related questions be directed to that pro... read more
Parking is ample. Area seems to attract some homeless. Thin walls between rooms. All the doors in the dresser, kitchen cabinets all left open on arrival. Opened soap in the bathroom (cleaning overlooked). No pans or utensils etc even though it’s got a full kitchen. Check in hostess was nice and friendly but didn’t know how the internet worked / password. Wasn’t the worst place I’ve stayed just wouldn’t choose to stay again
Business response:
Dear Guest, Thank you for sharing your experience and taking the time to provide thoughtful observations. We are pleased to know that your arrival included a warm welcome and that access to the property was convenient. We also understand how surrounding activity, sound transmission, and room readiness can influence overall comfort, and we regret that these elements did not align with expectations during your visit. While some factors are influenced by the building’s design and urban environment, attention to detail and clear... read more
We got a dirty room, balls of hair everywhere. Towels were full of hair.. We got a different room, but the bed had a big hole on one side, floor in restroom was coming loose.. never again
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are truly sorry that the condition of the accommodations you encountered did not align with your expectations or our intended standards. We understand how disappointing it can be to feel uncomfortable after arrival. Your comments regarding overall upkeep and readiness have been carefully noted and will be shared with the appropriate teams. Feedback such as yours is important in helping us strengthen consistency and attention to detail. We appreciate your ... read more
Bad customer service. Told me to bring a plastic cup for use on hot coffee. Charged extra fees
Business response:
Dear Guest, We regret that your interactions during the visit did not meet expectations, and we understand how frustrating this must have felt. Clear communication and respectful assistance are important to us, and we are sorry that this was not reflected in your stay. Concerns related to beverage service and charges have been noted. Feedback such as yours helps us identify opportunities to improve consistency and clarity for all guests. We appreciate you bringing this to our attention and hope you might consider giving us a... read more
They will rob you for your refund after the lady in the front told me she wanted to go on break soon as I came to check in
Business response:
Dear Guest, Thank you for sharing your feedback. We understand that clear communication is very important for a comfortable stay. Experiences that feel confusing or stressful can understandably impact your visit. Your perspective provides valuable insight into what guests value and helps highlight ways to improve overall satisfaction. We appreciate you taking the time to share your thoughts, as feedback like yours supports ongoing efforts to enhance the guest experience and ensure that each visit is as seamless and positive ... read more
This was probably a nice hotel when it as first built, however the room phone was broken. The heating and air conditioning unit was broken. The unit was not working properly. The bathroom smelled like smoke! I paid for a nonsmoking room. Definitely overpriced for the condition of the room! No phone call from the GM as promised! Never ever again!
Business response:
Dear Susan, We’re sorry to hear about the issues you encountered and truly regret that your stay fell short of expectations. Your comments will be shared with our management and maintenance teams to prevent such oversights from recurring in the future. We understand your disappointment and appreciate your patience. We hope to have another chance to regain your trust in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is closed now. It will open at 7:00 a.m.